Corporate Quality Manager

Corporate Quality Manager

 About the Job

The Corporate Quality Manager is a senior member of CHD’s Organizational Excellence team. They play a pivotal role in overseeing and advancing quality improvement initiatives across the organization. The Manager creates a culture of continuous quality improvement, innovation, and organizational practice transformation that enhances outcomes and improves the quality of care to those we serve.

They collaborate with the Vice President, division and program leadership in the application of accreditation standards, collection and use of valid and reliable data and use of standard performance improvement methods to measure and improve program performance and the quality of client services and safety across the organization

Essential Responsibilities

• Serves as a quality improvement subject matter expert and provides guidance to programs and departments to meet critical performance metrics.
• Through collaboration with clinical and administrative leaders, the Manager ensures the execution of quality improvement projects including metrics data definitions, sources, use of appropriate tools and development and tracking of documented improvement plans.
• Conducts and oversee thorough audits and reviews of department, program, and agency practices, offering insightful recommendations to enhance process efficiency and the overall quality of services provided.
• Provides members training in proper data collection, analysis, action planning and trending of performance metrics data. Supports programs in developing, implementation of quality initiative and analyzing data to inform strategic and programmatic decisions.
• Ensures the auditing, analysis and reporting of the quality of clinical and medical records, incident trends, consumer and stakeholder satisfaction and other areas as identified in discussion with the Vice President.
• Acts as the lead/accreditation lead, providing specialized technical assistance regarding the accreditation standards and processes, executes a continuous accreditation readiness plan, maintains required communications with accrediting body and leads the organization in reaccreditation preparatory processes.
• Investigates incidents, individual complaints, care issues, and generates of investigatory reports to include recommended actions and ensures tracking of action items and collection of back up documentation based on issues that arise from investigation findings.
• Provide supervision and mentoring to staff as assigned.

Education

Required: Bachelor’s degree in Health Science, Data Science, Public Health/Policy, Business, or related field plus five years of experience in in a health care environment or Master's degree in an area above and three years of experience in quality and performance improvement in a health care environment.

Qualifications

• Strong problem-solving skills with the ability to develop effective solutions.
• Proficiency in Office 365 application suite including Excel, Word, PowerPoint, Outlook and PowerBI
• Outstanding skills in data analysis, interpretation and presentation to drive evidence-based decision-making.
• Exceptional attention to detail with effective time management and organizational skills.
• Excellent written and verbal communication skills in English, including the ability to convey complex information clearly and concisely.
• Strong knowledge of quality improvement methodologies, tools, and techniques.
• Highly effective at independent problem-solving, but able to seek assistance and support as needed.
• Completes assigned duties and responsibilities in an accurate, timely and efficient manner
• Strong interpersonal skills. Ability to work collaboratively with staff at all levels and across all departments and programs
• Ability to conceptualize, plan, coordinate, facilitate, successfully execute, and complete projects in a timely and efficient manner.  
• Must be a consummate team participant.  

Take advantage of a competitive compensation package that includes salary commensurate with your education and professional experience, phenomenal benefits like, Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few. Salary 70-85K based upon education, skills and experience.

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.

CONNECT WITH OUR TEAM TODAY!

If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!

Center for Human Development, Inc. is an Equal Opportunity Employer