What are the responsibilities and job description for the Customer Service Representative/Manager position at CHEAT LAKE ANIMAL HOSPITAL?
JOB DESCRIPTION
Job Responsibilities
General Duties:
- Adhere to regulations as described in the CLAH Employee Handbook and uphold the Mission and Values of CLAH with a team-oriented approach to creating a positive work environment
- Conduct all CLAH business in a client-centered manner
- Perform any additional duties as assigned by supervisor.
Reception Duties, 45%:
- Promote a client-centered practice environment
- Interact with clients in a manner that shows sensitivity and professionalism
- Engage as a front-office team member
- Perform all duties listed on the CSR job description
Personnel/Management Duties, 45%:
- Oversee or create the work schedules for ER - CSR’s
- Oversee coverage and shift change issues
- Participate with HR Manager in hiring process
- Develop, implement and coordinate a phase-training program for each new hire including training on our veterinary practice management software and conduct 30- and 60-day reviews
- Conduct annual performance reviews with the HR Manager
- Provide mentorship and if needed performance intervention
- Oversee the ordering of office supplies, retail items including pet food.
- Facilitate consistent improvement of the reception area atmosphere and customer service-oriented amenities
- Meet regularly with supervisor and other team managers to keep open communication and flow within all areas of the hospital
- Follow administrative and financial policies of the practice
- Field client issues and concerns. Pass on to appropriate management when necessary
Accounting Duties, 10%:
- Prepare or oversee daily bank deposit preparation for accuracy and reconciliation
- Assure that staff members are properly trained in all cash, credit, check, and CLAH payment arrangement protocol
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $17