What are the responsibilities and job description for the Helpdesk Specialist position at Check Point Software?
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
As a Helpdesk Specialist you will support our Canada office and be responsible for providing technical support and assistance to end-users in the organization. You will play a critical role in maintaining smooth operations and ensuring high levels of user satisfaction by promptly resolving IT-related issues and providing effective solutions. The Helpdesk Specialist will possess strong technical knowledge, excellent problem-solving skills, and exceptional communication abilities to deliver exceptional customer service.
Key Responsibilities
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
As a Helpdesk Specialist you will support our Canada office and be responsible for providing technical support and assistance to end-users in the organization. You will play a critical role in maintaining smooth operations and ensuring high levels of user satisfaction by promptly resolving IT-related issues and providing effective solutions. The Helpdesk Specialist will possess strong technical knowledge, excellent problem-solving skills, and exceptional communication abilities to deliver exceptional customer service.
Key Responsibilities
- Provide first-line technical support to end-users via various communication channels, including phone, email, chat, or in-person.
- Respond to user inquiries, troubleshoot hardware and software issues, and provide resolutions within established service level agreements (SLAs).
- Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and other IT-related equipment.
- Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
- Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
- Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
- Some experience with Microsoft Windows support (10/11 Server 2012/2019).
- PC/network connectivity knowledge (Ethernet, TCP/IP).
- Proven experience working in a helpdesk or technical support role.
- Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude and strong commitment to delivering high-quality support.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Advanced troubleshooting capabilities.
- Multi-tasking skills.
- Customer orientation and great communication skills.
- Mac OS X ,Linux knowledge – an advantage.
- Customer orientation and great communication skills.
- Must be eligible to work in the United States without sponsorship from an employer now or in the future.
