Client Account Manager 1 (Payroll Specialist)

CheckmateHCM seeks to enhance how employers manage their #1 asset - their people - through the effective and efficient use of our technology.

Checkmate is growing, and we're looking for a passionate, dedicated, and friendly professional to join our client support team. The Client Account Manager position is one of our most important, client facing roles and serves not only as a point-of-contact, but as a dedicated representative for a group of Checkmate clients. Mainly, the Client Account Manager 1 position is focused on the weekly/bi-weekly processing of payrolls and related support for clients using our cloud based HCM technology - UKG Ready.

The successful Client Account Manager 1 (Payroll Specialist) is:

• A constant learner; understanding and appreciating that the software platforms utilized by Checkmate require continuous knowledge growth.
• A conversationalist; our technology never removes the art-of-conversation and you must be willing and able to talk to management, your colleagues, our clients, federal, state and local tax authorities, as well as other professionals outside the company.
• A collaborator for brainstorming with clients and colleagues - an upbeat, active contributor.
• Organized, detail oriented and systematic in your processes.
• Appreciative of the requirement for confidentiality and ethical behavior; the nature of our business demands assurances to the highest level of integrity and security for the information entrusted to Checkmate.

Client Account Manager 1 (Payroll Specialist ) - Primary Responsibilities:

• The CAM 1 will be responsible for total account ownership of the clients they service. In addition to processing payrolls, this includes ongoing efforts to ensure that the client is being provided with or taking advantage of the right technology/service solutions that our platform offers.
• Reviews client submitted payroll data for any glaring discrepancies or noncompliance issues (e.g. not paying someone minimum wage).
• Enters information into Checkmate’s payroll system on behalf of the client, or reviews information submitted by client, ensuring payroll accuracy above and beyond all else.
• Regularly interacts with clients, educating them on new features and functionality, and ensuring that clients are happy with Checkmate’s service, generally.

Client Account Manager 1 (Payroll Specialist ) - Other Roles & Responsibilities Include:

• Maintain a base of payroll/HCM clients of various size and complexity within Checkmate’s HCM platform
• Keeps abreast of the payroll processing systems and changes in wage and tax laws, and correspond with federal, state and local tax agencies on behalf of our clients that you service.
• Research and resolve client/system problems.
• Provide reports, journals, payroll details to clients on an as needed basis
• Establish and maintain a positive working relationship with clients, agencies and coworkers.
• Participate in conducting training sessions.

Salary to commensurate with industry specific experience.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Concord, NH 03301 (Required)

Work Location: In person

Salary : $20 - $25