What are the responsibilities and job description for the Sales Support & Renewals Specialist - North America (m/f/d) position at Checkmk GmbH?

Your mission

The Sales Support & Renewals Specialist plays a vital role in supporting the sales team by driving operational excellence, with a strong emphasis on sales operations and contract renewals. This role ensures accurate invoicing, proactive management of renewals, and efficient sales processes that enable the sales team to focus on revenue growth. Additionally, the position supports field marketing initiatives and handles essential back-office tasks to boost overall sales and marketing effectiveness.

1. Sales Operations & Renewals Support :

Manage Contract Renewals : Proactively track and manage contract renewal pipelines, ensuring timely follow-ups with customers and the sales team to maximize retention and minimize churn
Invoice Management : Ensure accurate and timely processing of all sales invoices, collaborating closely with finance and sales teams to resolve discrepancies
CRM Data Management : Maintain precise and up-to-date sales records in CRM and related systems, supporting forecasting, reporting, and sales performance analysis
Renewal Forecasting : Collaborate with sales leadership to provide regular reports on upcoming renewals and renewal pipeline health

2. General Back-Office Support :

Procurement & Government Portals : Maintain company registrations with SAM.gov and other procurement portals to support sales opportunities with government entities

Event Coordination & Logistics : Assist in planning, executing, and following up on four to six industry events annually. Oversee all logistical aspects of events, including venue bookings, booth setup, shipping materials

Vendor Management : Liaise with external vendors for supplies, event materials, and marketing collateral, ensuring cost-effective and timely procurement

Your profile

Experience : Initial experience in a position requiring a high degree of accuracy and organization (e.g. office management, paralegal, administrative assistant etc.)

Detail-Oriented : You ensure accuracy in invoices, contracts, and marketing materials

Organized and Process-Driven : You can manage multiple tasks simultaneously and follow structured processes

Proactive and Self-Sufficient : You take initiative to solve problems and improve processes

Strong Communication Skills : work effectively with internal teams, customers, and vendors

Customer-Centric You understand the needs of internal and external stakeholders and ensure a seamless experience

Team Player You work well with sales, marketing, and operations teams to achieve shared goals

Why us?

Flexible Working Hours & Locations : In our hybrid working model, you can manage your workweek flexibly between our modern office in Atlanta, other co-working locations in the ATL metro, and working from home

Annual trip to Germany : As a team, we travel once a year to our company headquarters in Munich, Germany, for our global user conference

Workation : Enjoy a change of scenery with the opportunity to work up to 6 weeks per year from any US destination

Career & Development Opportunities : As a rapidly growing company, we support your professional and personal growth through regular training, workshops, and access to online learning platforms

Innovative Work Environment : Work in an open-minded team with a great culture and short decision-making paths

Great Benefits : Comprehensive benefits package, including full coverage of low-copay, low-deductible health insurance, dental, vision, short- and long-term disability. 401k contribution. 21 days of PTO

We offer not just a job but an exciting journey into the world of IT monitoring. Here, you have the chance to actively shape your career in an environment characterized by openness and innovation. Your contribution matters – let’s grow together!

Does this sound like you? Send us your application and become part of the Checkmk adventure!

About us

We are the creators of Checkmk, a leading hybrid IT monitoring software for both cloud-native and traditional infrastructures and applications. Checkmk is available as an open-source and commercial edition. We are a strong team of software developers and DevOps, open-source enthusiasts and nerds who are passionate about helping small and large companies run their complex IT infrastructures reliably. Over the last four years we have grown from 20 to over 190 employees to support our customer growth in Europe, the US and beyond. Our colleagues currently work from Munich, Germany, Italy, Austria, France, Spain, Poland and the US.

We are a dynamic, fast growing and easy-going company where positive collaboration is very important. We are more than just colleagues; we have a strong team and a great customer community. For us, high autonomy and flat hierarchies are not just words on paper, but everyday life. With us you don’t work as one of hundreds or on purely theoretical questions but have an immediate positive influence.

With our product, we make the lives of thousands of administrators easier and help them in coping with the increasing complexity of IT. Our customers love our product and your work helps to keep it that way!

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Sales Support & Renewals Specialist - North America (m/f/d)

What are the responsibilities and job description for the Sales Support & Renewals Specialist - North America (m/f/d) position at Checkmk GmbH?

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