What are the responsibilities and job description for the Revenue Operations Manager, Customer Success position at Checkr?
About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.
We're looking for a Revenue Operations Manager to join our growing RevOps team. This person will work with the customer success team to define strategy and identify areas for growth. The ideal candidate has a deep understanding of customer success, is highly analytical, and can manage complex projects and programs. We're looking for an individual with strong business acumen to help us build a strong operational foundation to drive results.
Responsibilities :
- Manage revenue operations deliverables : forecasting, health reporting, ad-hoc analysis.
- Own customer success initiatives, programs and projects : scope, build, implement, maintain.
- Work closely with internal and cross functional GTM partners to create / improve operational processes
- Drive process accountability and ensure plan execution with cross functional revenue team stakeholders.
- Build alignment and drive cross-functional initiatives forward, working across sales, customer success, marketing, finance, support, and product.
- Take ownership and flex across the post-sales business to build world-class customer operations.
What you bring :
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
The base salary range for this role is $157,000-$185,000 in San Francisco, CA.
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr's commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and / or federal laws, including the San Francisco's Fair Chance Ordinance.
Salary : $157,000 - $185,000
