Account Manager

The Account Manager role is a customer-facing position that requires exceptional communication skills, strategic thinking, and the ability to understand and meet client needs.

Key Responsibilities

• Provides high-level service to clients/vendors by analyzing their requests and making recommendations based on specific needs.
• Takes ownership of processes from start to finish and proactively communicates with clients to resolve issues and adapt communication methods to align with client needs.
• Engages with clients to provide updates, follow-ups, and informs them of any status changes.
• Stays up-to-date on product/service enhancements, system updates, and changes to requirements to maximize efficiencies and productivity.
• Develops and maintains strong relationships with key clients as the primary point of contact.
• Excels in a fast-paced environment, performing multiple tasks and navigating systems simultaneously.
• Collaborates with internal teams to ensure timely delivery of products and services.
• Conducts regular account reviews and business reviews with clients to ensure alignment and satisfaction.

Competencies

• Teamwork: working effectively with people.
• Communication: presenting and communicating information.
• Problem-solving: analyzing, writing, and reporting, suggesting resolutions, understanding client needs.
• Organizing and Executing: attention to detail, quality orientation, delivering results, meeting customer expectations.
• Initiative: taking ownership, identifying opportunities for enhancements, seeking information, taking timely action.
• Adapting and Coping: adapting to change, coping with pressures and setbacks.

Education and Experience

• High School Diploma or Associate Degree and three years' experience or equivalent preferred.
• Experience in account management preferred.
• Logistics, waste, or environmental services industry experience is highly desirable.
• Prior management or team lead experience is preferred.