Butler

Job Description

The Butler at Cheeca delivers direct, bespoke service to guest’s staying in the modern, and classical Floridan-style suite services to ensure each home are stocked with the necessary foods and drinks that the Cheeca Casitas guests would expect from an upscale service perspective. The finest amenities paired with the personal attention provided by the Butler, with an anticipatory approach, but never intrusive style of service. The objective is that the Butler will help to a create memorable experience that results in a yearning to return.

The Butler position is to ensure each Casita guest, attention to detail cleaning, and availability from the Butler to provide restaurant, and watersports reservations, and to ensure that Casita’s guest would expect from a luxury stay experience

The Butler position will also assist with the Banquet and Catering teams to have all necessary items available to them so they may properly set-up and tear-down meal services, or any Group-planned event initiated from the Sales team.

The Butler position is also to maintain proper communication with Guest Adventures, Housekeeping, Concierge, and the Front Desk to ensure all guest requirements are met.

The Butler contacts the guests prior to Arrival and offers pre-arrival services (towels, extra water, ask if they require anything during their stay)

• Contacts the guest prior to arrival and offers pre-arrival service.
• Greets guests by name upon arrival and physically escorts them to their Casita.
• Offers to initiate beverage and dining services.
• Provides a property orientation for all Cheeca Lodge facilities, and available attraction for their comfort.
• Partners and collaborates with other departments to fulfill requests
• Travels locally to fulfill requests
• Assists guest with unpacking groceries
• Assists guests with laundry services
• Arranges for personal services, such as hair styling, facials, and massage.
• Coordinate housekeeping reports to include Turndown, and any other Housekeeping requests, and coordinates with Casita Maintenance.
• Coordinates and executes guest onsite and off-site activities
• Reports deficiencies or safety hazards to Engineering and Housekeeping, and coordinates Casita maintenance
• Maintains confidentiality of guest room information and activities.

REQUIREMENTS:

• Experience working in a forward-facing service position in a luxury resort or hotel setting,
• Driver’s License – some local travel may be required
• Ability to lift and carry up to 25 lbs.
• Maintained confidentiality of guest information and their activities.
• Exceptional interpersonal and customer relations skills.
• High mindfulness in matters concerning guest requests, reporting, cleanliness, and presentation of Casita.
• Maintain diligence regarding the grounds surrounding the Casitas and call-in requests for Housekeeping and/or maintenance to address any issues.
• Excellent organizational skills.
• Possess the ability to effectively communicate in English, in verbal and written forms.
• Strict diligence to details
• Knowledge of local offers, attractions, and town events.

PREFERRED:

• Knowledge OF Forbes service standards
• AAA Five-Diamond Standards
• Professional Butler or Household Management experience.