What are the responsibilities and job description for the Spa Desk Clerk position at Cheeca Lodge and Spa?
Job Description
Part Time Spa Concierge/Desk Reception – Cheeca Lodge & SpaLocation: Cheeca Lodge & Spa, Islamorada, Florida Keys
About the Role:
Cheeca Lodge & Spa, a peaceful oasis in the Florida Keys, is seeking a Spa Concierge/Desk Receptionist to join our team. As the first point of contact for spa guests, you will be a critical link in delivering a memorable, relaxing experience. This role is ideal for a personable, detail-oriented individual who thrives in a guest-centered environment.
The Spa Concierge/Desk Receptionist is responsible for greeting guests, handling check-ins and check-outs, scheduling appointments, and ensuring all spa areas are stocked, clean, and welcoming. This role includes anticipating and exceeding client needs while providing a seamless, tranquil spa experience.
Key Responsibilities:- Welcome guests warmly, assist with check-ins/check-outs, and set appointments for spa services.
- Answer phone calls, respond to guest inquiries, and resolve client questions professionally.
- Process payments accurately and ensure billing details are managed properly.
- Maintain cleanliness and organization in the spa lobby, lounge, locker rooms, and fitness center.
- Stock supplies, including towels, refreshments, and spa products in all guest areas.
- Ensure fitness center and locker rooms are stocked and cleaned throughout the day.
- Provide guests with information about spa services, hours, amenities, and retail products.
- Maintain a calm and professional demeanor, embodying the tranquil atmosphere of the spa.
- Communicate with other team members and departments to ensure guest needs are met seamlessly.
- Attend training sessions and staff meetings as needed to continually enhance service skills.
- Ability to stand/walk for the entire shift and perform light cleaning duties.
- Comfortable speaking with guests on the phone and in person in a courteous, professional manner.
- Flexible schedule to accommodate spa hours, including availability on weekends.
- Interest in spa services preferred; prior experience in a retail, customer service, or spa environment is a plus.
- Ability to operate computer systems efficiently.
- Enjoys promoting a tranquil environment and has strong customer service skills.
- Ability to clear a credit check.
- 401(k) with employer matching.
- Team Cafe - free meal every shift
As a Spa Concierge/Desk Receptionist at Cheeca Lodge & Spa, you’ll play a vital role in creating a memorable, soothing experience for every guest. This is an opportunity to work in a serene and luxurious environment while supporting our guests’ relaxation and well-being. Apply today to join a team that prioritizes guest satisfaction in a beautiful, upscale resort setting.
