What are the responsibilities and job description for the Resort Concierge position at Cheeca Lodge & Spa?
Resort Concierge at Cheeca Lodge & Spa: Enhancing Guest Experiences
We are seeking a dedicated and professional Resort Desk Concierge to join our team at the scenic Cheeca Lodge & Spa in Islamorada. As a central figure in guest satisfaction, this role involves not just welcoming guests but also enhancing their stay through exceptional service and local expertise.
The concierge plays a pivotal role in ensuring guest satisfaction. Duties include greeting guests warmly, fulfilling specific requests, liaising with hotel departments, collaborating with local vendors, addressing guest inquiries, and ensuring guests feel appreciated and cared for. Exceptional interpersonal skills are crucial for this role, along with a deep familiarity with Islamorada and its attractions to provide valuable recommendations to guests.
Key Responsibilities:
Requirements:
Becoming Part of Our Team:
You will be at the forefront of creating memorable experiences for our guests. Your role is crucial in making every stay special, and your interactions will shape our guests' perceptions of their time with us. If you are passionate about delivering outstanding guest service and have a flair for hospitality, we invite you to apply and become a key part of our team.
We are seeking a dedicated and professional Resort Desk Concierge to join our team at the scenic Cheeca Lodge & Spa in Islamorada. As a central figure in guest satisfaction, this role involves not just welcoming guests but also enhancing their stay through exceptional service and local expertise.
The concierge plays a pivotal role in ensuring guest satisfaction. Duties include greeting guests warmly, fulfilling specific requests, liaising with hotel departments, collaborating with local vendors, addressing guest inquiries, and ensuring guests feel appreciated and cared for. Exceptional interpersonal skills are crucial for this role, along with a deep familiarity with Islamorada and its attractions to provide valuable recommendations to guests.
Key Responsibilities:
- Greet and welcome guests by name, ensuring they feel at home on the property.
- Utilize open-ended questions to understand and meet guests' needs.
- Make informed recommendations and sell reservations for our hotel's restaurants and spa.
- Book various reservations including transportation, fishing trips, and local attractions, ensuring impartiality and guest preference.
- Respond to guest inquiries about hotel services, registration, and local amenities with accurate and positive information.
- Address phone calls and emails promptly and professionally.
- Resolve guest concerns efficiently, seeking supervisor assistance as required.
- Maintain constant communication with other departments to ensure seamless guest experiences.
Requirements:
- Familiarity with Islamorada and the surrounding area.
- Experience in hospitality or restaurant industry in a guest service/front desk capacity (or similar experience).
- At least 18 years of age with basic computer proficiency.
- Excellent communication and interpersonal skills.
- Ability to work under pressure while maintaining composure and tact in resolving guest concerns.
- Proficiency in programs like Visual One, Excel, and Word is preferred. Multilingual abilities are a plus.
- Must already be eligible to work in the USA - we cannot sponsor visas.
- No visible tattoos or facial piercings.
Becoming Part of Our Team:
You will be at the forefront of creating memorable experiences for our guests. Your role is crucial in making every stay special, and your interactions will shape our guests' perceptions of their time with us. If you are passionate about delivering outstanding guest service and have a flair for hospitality, we invite you to apply and become a key part of our team.
