Cruise Consultant

Do you prefer the flexibility to work remotely while assisting clients with booking, managing, and customizing their cruise vacations? If you answered yes, thenBecome a Cruise Consultant Today!

This role involves assisting clients with booking, managing, and planning their cruise vacations entirely through online platforms. The ideal candidate will possess excellent customer service skills, a strong knowledge of the cruise industry, and a genuine interest in helping clients find the perfect cruise experience. The Cruise Consultant will ensure that clients receive top-notch service from the initial booking inquiry through to post-cruise follow-up.

Key Responsibilities:

• Cruise Booking & Management: Assist clients in selecting and booking cruises, including cabins, itineraries, shore excursions, and other services, through the company’s online platform
• Customer Support: Provide expert guidance to customers by answering inquiries regarding cruise destinations, amenities, pricing, and available promotions. Assist with modifications, cancellations, and rebooking
• Personalized Recommendations: Offer tailored cruise options based on client preferences, including budget, travel dates, desired experiences, and destination interests
• Upselling & Cross-Selling: Recommend additional services such as shore excursions, travel insurance, upgrades, or onboard experiences (spa, dining, etc.) to maximize customer satisfaction and increase revenue
• Problem Resolution: Address and resolve customer issues or concerns related to cruise bookings, such as itinerary changes, booking errors, or cruise line policies, ensuring timely and satisfactory outcomes
• Documentation & Reporting: Keep accurate records of customer interactions, bookings, payments, and any changes to reservations. Generate and maintain reports for tracking bookings, performance, and customer satisfaction
• Promotions & Special Offers: Keep clients informed about exclusive deals, discounts, or special promotions available on cruises and work to maximize bookings during peak sales periods
• Collaborate with Cruise Lines: Work with cruise line partners to obtain up-to-date information about schedules, special offers, and availability to provide accurate and comprehensive recommendations to clients
• Post-Cruise Support: Follow up with clients after their cruise to ensure satisfaction, collect feedback, and offer further travel services for future trips
• Continuous Learning: Stay up to date with trends, new cruise offerings, itineraries, and industry changes to offer clients the best recommendations
  
  

Skills & Qualities:

• Cruise Enthusiast: A genuine passion for cruises/traveland helping customers plan memorable cruise vacations
• Customer-Centered: Driven to provide outstanding service and exceed client expectations throughout the entire booking process
• Sales-Oriented: Comfortable recommending and upselling additional services to enhance customer experiences and meet sales goals
• Problem Solver: Ability to identify challenges and resolve booking issues or customer concerns quickly and effectively
  
  

Perks & Benefits:

• We provide ongoing training to help you grow in the travel industry
• Flexible 1099 remote work from home opportunity
• Access exclusive deals for personal and professional travel
  
  

We are excited to hear from you! Until then, Cruise the world with a Cheerful Heart!

Powered by JazzHR

AJH5rkMj5c