Manager in Training

Join Our Team!

Summary
Manager-in-Training (MIT) team members are essential to Cheers Wine & Liquor future success, as they participate in a developmental program that prepares them to be the store leaders of tomorrow.  In this hands-on role, MITs develop the skills needed to ensure their store, and future assigned store, operates effectively and within Cheers guidelines, while working closely with their Team Leader to maximize successful store operations.  The MIT developmental program has a target completion of 6 months to achieve competency for next-step positions as Assistant or Store Leader. 

Responsibilities 

• Complete all training required in the program, with a target goal of 6 months or less.  
• Follow provided Training Timelines and Competency Checklists to ensure progression towards program completion.  
• Attend all required LIT meetings and training sessions.
• Actively work in assigned store per store schedule.
• Travel to other stores for on-site work as planned by District Manager or LIT Program Manager.  
• Complete all assigned 30-day competency assessments.  
• Identify opportunities to grow sales and improve store operations.
• Working with the store team, help ensure store merchandising consistently meets operational and visual standards.
• Ensure standards of service are met by greeting and providing excellent service to all guests.
• Develop skills needed for successful operations of inventory control, replenishment, and merchandising.
• Develop product knowledge in wine, spirits, cigars and other Cheers products.
• Actively participate in Cheers culture where learning and sharing Cheers Wines and Liquor product knowledge with all guests and team is a priority.
• Develop knowledge of and perform typical management tasks including but not limited to opening/closing the store, cash control reconciliation, receiving shipments, etc.  
• Develop knowledge of and perform all typical supervisory responsibilities including but not limited to; delegating tasks and assignments, scheduling, leading the hiring and training of new and existing staff, performance reviews, disciplinary actions, and terminations.
• Participate in all mandatory company-sponsored classes, including online training, attend off-site or phone/Zoom meetings as required.
• Assist with resets, remodels, new store openings, and wine tastings at other stores.
• Work with LIT manager for issues, needs, questions or concerns. 
• Develop knowledge of who to contact in Team Member Services, Warehouse, and the SSC for ongoing needs and questions.
• Participate in regular team meetings with store staff; help to communicate policies, changes, and procedures.
• Work closely with DM and communicate all opportunities, needs, and store status.
• Communicate regularly with LIT Program Manager regarding program progress and steps to completion.  
• Help to ensure store cleanliness and safety following company protocols and guidelines.
• Help to ensure truck unloads are scheduled and completed weekly.
• Demonstrate Cheers Core Values with our guests and team members every day.
• Resolve any guest complaints within 24 hours. 
• Make sound business decisions; ask for help when needed.
• Provide regular updates with ongoing, open communication to DM regarding store performance, team, and any store opportunities or needs. 
• Upon program completion, apply to “next-step” open positions of Assistant Team Leader or Team Leader to continue career progression, upon approval of leadership.   
• Additional responsibilities as assigned by DM or LIT program manager.

Job Requirements - Minimum Experience, Skills, and Education 

• 21 years of age or older
• At least 6 months of proven experience and/or training in a retail management or leadership role; at least 2 years of education from a college or technical; school in Business Management or related field; or equivalent combination of education and experience.  
• Ability to work a flexible schedule as business requires, night and weekends, especially during holidays

Physical Requirements - With or Without Accommodations 

• Must be able to remain standing for long periods upwards of 8 hours at a time, frequently move about throughout the store
• Must frequently lift and/or transport up to 35 pounds throughout the store including through any stockrooms or backroom on premises
• Occasionally ascends and descends ladders and step stools to safely access stockroom and floor shelves as needed

Work Environment 

• The team member is occasionally exposed to working in high, precarious places in the store or stockroom, when accessing ladders and steps stools is necessary.
• The team member is occasionally exposed to outdoor weather conditions, when maintaining the property and assisting guests is necessary.
• The team member is occasionally exposed to fumes or airborne particles, when utilizing cleaning solutions or supplies is necessary.
• The team member is occasionally exposed to refrigerated temperatures between 32-41º F, when stocking and/or retrieving product in the cooler is necessary.
• The noise level in the work environment is usually moderate.