What are the responsibilities and job description for the Manager, Professional Services position at Cheetah, an Accutech company?
Manager, Professional Services
Do you thrive on solving complex challenges and optimizing service delivery? Are you a strategic thinker who enjoys designing structured frameworks to enhance client satisfaction and drive operational excellence? Do you excel at refining processes, ensuring teams execute with precision, and leveraging data for decision-making? If you are passionate about building scalable solutions and leading high-performing teams, we invite you to shape the future of our professional services organization as our Manager of Professional Services.
The Manager, Professional Services is a pivotal leadership role responsible for overseeing the successful delivery of client-focused IT and training projects, ensuring alignment with organizational objectives and exceeding client expectations. This position blends strategic leadership, project management expertise, and technical knowledge to guide a team of business analysts, software developers, consultants and project managers in delivering exceptional service and fostering strong client relationships.
About Accutech
Accutech is an established software company with 37 years of success in the wealth management software and services industry. Currently in a growth mode, we are investing in current products as well as designing and building new products. We are focused on living out our purpose statement: “Make Great Things Happen For Other People.” We do this through making sure that our team has open communication channels and the opportunity to be innovative in processes and technology.
Position Description
· Ensure the successful delivery of consulting, implementation and software development projects, meeting client expectations on quality, timeline, and budget.
· Manage budgets, financial forecasting, and resource allocation to drive profitability and efficiency.
· Act as a key escalation point to resolve complex project challenges and ensure smooth execution.
· Continuously refine and enhance project delivery processes to improve efficiency and customer outcomes.
· Build strong, trusted relationships with clients.
· Support pre-sales efforts by participating in scoping, pricing, and solution design for client projects.
· Ensure transparent, consistent communication with clients throughout the project lifecycle to maintain satisfaction and trust.
· Establish, track, and analyze key performance indicators (KPIs) to measure and enhance the Professional Services team’s success.
· Optimize resource utilization, ensuring efficiency and alignment with project and organizational goals.
Stay ahead of emerging industry trends, technologies, and best practices in IT services and project management.
· Guide the adoption of innovative tools, techniques, and methodologies to elevate service delivery.
· Collaborate with client relationship managers.
Job Requirements
· Bachelor’s degree in computer science, Information Technology, Business Management, or a related field.
· Minimum of 5 years in IT consulting, project management or professional services.
· Demonstrated success in managing and leading technical teams to deliver outstanding results.
· Certifications (Preferred): PMP, ITIL, or relevant technical certifications (e.g., Microsoft, Cisco, AWS).
· Exceptional communication, interpersonal, and client management skills.
· Strong analytical, problem-solving, and decision-making abilities.
· Proficiency in project management tools and methodologies.
· Preferred to be at minimum a hybrid work position
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Muncie, IN 47305