What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at Cheetah Electric?
About the Role
As an Inside Sales/Customer Service Representative, you’ll play a crucial role in driving sales through proactive outreach and supporting our daily office operations. This hybrid role is essential for the smooth operation and growth of our team.
Key Responsibilities
- Sales Outreach: Make outbound calls on service invoices and unsold leads to achieve sales goals. Identify opportunities and set appointments for technicians. Follow up after journeyman calls to sell estimates on work not performed.
- Call Center Collaboration: Work closely with the call center in their effort to maximize efficiency and keep the schedule full.
- Customer Interaction: Maintain and update the customer database, generate enthusiasm about our company, and collaborate on improving call scripts.
- Office Support: Handle voicemail messages, job-related calls, follow-up calls, and customer complaints. Organize job pockets for field technicians, keep records updated, maintain a clean workspace, and cover for other call center staff, as needed.
Why Join Us?
- Competitive pay with continuous professional development opportunities, including access to industry-leading training programs and certifications.
- Clear career growth paths with opportunities to transition from part-time to full-time based on performance and revenue generated.
- Comprehensive onboarding support and personalized coaching to ensure you feel confident and prepared in your role from day one.
- Positive and supportive company culture that values accountability, teamwork, and work-life balance. We celebrate successes together and provide a collaborative environment where your contributions are recognized and valued.
- Enjoy a healthy work-life balance with no nights or weekends, allowing you to recharge and spend quality time with family and friends.
- Weekly in-house training, opportunities for professional development, and fostering a healthy work environment.
Qualifications
- Consistently deliver clear, confident, and pleasant phone communication, effectively conveying information and maintaining professionalism, resulting in high customer satisfaction scores.
- Demonstrate proven sales experience with measurable accomplishments, consistently exceeding sales targets and contributing to revenue growth.
- Exhibit a strong commitment to keeping customers happy and retaining their business by effectively handling objections and preventing cancellations during phone interactions, achieving high customer retention rates.
- Utilize strong customer service skills to resolve concerns effectively, consistently receiving positive feedback and high customer satisfaction ratings.
- Efficiently manage scheduling and dispatching tasks, with familiarity in Customer Relationship Management (CRM) software, leading to improved operational efficiency and reduced scheduling conflicts.
- Self-motivated and persuasive, capable of managing priorities in a dynamic environment, consistently meeting deadlines and achieving performance goals.
- Demonstrate attention to detail and excellent organizational skills, ensuring accuracy and efficiency in all tasks, leading to reduced errors and increased productivity.
- Exhibit strong verbal and written communication skills, effectively interacting with customers and team members, resulting in clear and concise information exchange.
- Handle interruptions and completes multiple tasks daily, maintaining high productivity levels and ensuring timely completion of all responsibilities.
- Though not required, possessing experience or knowledge in electrical products, enhancing the ability to provide informed assistance to customers, is a plus.
Ready to make a meaningful impact? Apply now and join our team at Cheetah Electric!
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Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- No nights
Work Location: In person
Salary : $17