What are the responsibilities and job description for the Customer Service Representative position at Chefler Foods LLC?
Customer Service Representative
Location: Saddle Brook, NJ
Compensation: Hourly, based on experience
Schedule: 8:30am – 5:00pm (flexible), in-person, Monday to Friday, at our main office in Saddle Brook, NJ.
Chefler Foods is looking for a motivated, reliable, and energetic Customer Service Representative to join our team.
We’re the team behind Mike’s Amazing—a fast-growing brand with a bold voice and serious shelf presence. You’ve probably seen us at your favorite stadiums—we proudly sponsor the Yankees, Mets, Rangers, Bruins, Devils, Flyers, Phillies, Panthers, Heat, Sixers, Orioles, Red Sox, and more.
This is a fast-paced, team-oriented role where you’ll handle everything from answering calls to supporting our customers, field teams, and distributors. If you're quick on your feet, detail-driven, and love the idea of being a go-to problem solver, we want to hear from you.
What You’ll Do:
- Answer incoming calls and respond to customer inquiries
- Accurately enter orders and update customer records
- Follow up on orders and delivery timelines
- Troubleshoot customer concerns and escalate when needed
- Coordinate with internal teams, field staff, and distributors
- Maintain a high level of service and professionalism
- Adapt quickly to shifting priorities in a high-energy environment
What We’re Looking For:
- Strong multitasking skills
- Clear communication and people skills
- Solid data entry and basic computer know-how
- A dependable team player with great attention to detail
- Bilingual in English & Spanish is a plus (but not required)
- Customer service experience is a bonus—not required
We offer:
- Competitive pay based on experience
- Health, dental, and vision insurance options
- Paid time off and holiday pay
- A collaborative, fast-moving environment with unlimited potential for upward mobility