What are the responsibilities and job description for the Account Supervisor, CRM position at Cheil Dallas?
About us
Cheil Worldwide is the 11th-largest creative agency in the world. Headquartered in Seoul, South Korea, we were founded by Samsung in 1973 to grow its local and global business. While Samsung is still one of our main clients, our roster has evolved to include other globally recognized brands such as Adidas, Coca-Cola, ESPN, Lego, Nivea, PayPal, Starbucks and many more.
Cheil North America has offices in NYC, Dallas, and Toronto, and serves as the lead agency for all Samsung projects across the continent. But collectively, we are unified force of creative problem-solvers who share a passion for developing groundbreaking ideas rooted in data, driven by insights, and enabled by innovative technology.
And that brings us to you... or rather you to us. Pushing boundaries and traditional advertising requires a curious mind undeterred by the never-been-done. We need a thinker and doer eager to explore new ways to connect with consumers beyond offering a product. If blending analytics with intuition and imagination makes your eyes sparkle, read on!
About the role
Like you, this job is multi-dimensional. And every aspect is crucial to creating culturally relevant work.
As an Account Supervisor, you are the engine that keeps our team's efforts moving in the right direction to deliver our work on time, on budget, and in line with our standards and Samsung's needs - while also bridging the gap between our teams and our clients' teams seamlessly.
Our Account Supervisor will report into our Leadership team, meaning they will need to manage expectations both internally and with clients - escalating issues as needed and always being solution minded.
Relationship Management
- Works collaboratively with multiple client groups, partner agencies and internal teams.
- Builds and maintains relationship as the lead on the day-to-day delivery of specific project / campaign objectives.
- Develops a comprehensive understanding of their clients' business and category, and is able to translate business problems into digital strategies and solutions.
- Understands& respects every department's role in delivering great work and building relationships.
- Clearly communicates with clients and ensures always-on alignment throughout projects.
- Builds a relationship with clients based upon trust and respect - is able to push back when necessary and negotiate accordingly.
- Works integrally with all internal team members to facilitate the process of developing effective strategies and briefs that lead to great work on brief.
- Manages client objectives, expectations and timelines and communicates changes / directions to internal team members.
- Demonstrates strong presentation skills that encourage participation and effect desired outcomes for meetings.
- Acts as a resource to all team members, focused on enabling their success, and is actively involved in overall team health and culture.
- Develops trust, motivates and mentors teams. Partners with department leads to optimize collaborative processes; fosters culture of empathy and partnership especially in times when the need to discuss challenges arise.
Project Management
Process Management
The details
You've got to check the boxes before you can think outside of them.
Pay Range : $80,000 - $100,000 per year
Salary : $80,000 - $100,000
