What are the responsibilities and job description for the Member Service Representatives position at Chelco?
CHELCO seeks three Member Service Representatives
Are you energetic and enjoy talking to people? Are you good with computers? Do you want to be a part of an experienced team with strong leadership? Do you want a stable career with great benefits? Then this may be the opportunity for you!
CHELCO, a not-for-profit electric cooperative, seeks a Member Services Representative to support our Freeport, Auburn, and all our area offices.
Join our Member Services Team and make a meaningful impact in your community!
CHELCO proudly offers its employees medical, dental, vision, flexible savings or health savings account, NRECA pension plan, 401k with company match, life insurance, short-term disability, education/professional development, wellness and safety program incentives, generous paid time off, volunteer time off, and ten paid holidays a year.
As a Member Services Representative, you would help our members both in person and on the phone. You would use established guidelines and policies to exceed member expectations. You would help keep member accounts updated in databases and route service orders. You would also share information on cooperative programs and services that benefit our members. Join our experienced team and help the community.
Minimum Requirements: A high school diploma or equivalent is required and at least one year of customer service experience.
- Must have excellent customer service skills and be service-oriented.
- Must have good problem-solving and active listening skills.
- Must have strength in problem sensitivity.
- Must have basic computer skills and be comfortable with programs similar to Microsoft Office and Internet applications.
- Ability to discuss and communicate billing information.
- Must be able to utilize math skills to count currency.
- Cash handling/drawer balancing experience preferred.
Applications accepted from 03/06/2025 until 8:00 am on 03/21/2025. Apply at https://www.chelco.com/careers. Resumes only with a completed application. Questions? Call HR, at 850-307-1127. Interviewees will be notified. Drug-Free Workplace. Equal Opportunity Employer. M/F/Disability/Veteran.
