What are the responsibilities and job description for the Concierge position at Chelsea Hospitality Group?
About Us:
Chelsea Hospitality Group (CHG) is a family-owned hospitality company based in New Jersey, dedicated to creating world-class food and beverage experiences. CHG’s latest project in Morristown, NJ involves managing multiple food and beverage outlets within a sustainably built, mixed-use property. These outlets include a ground-floor restaurant, conference catering, pantry services, and pop-up concepts.
Job Overview:
We are seeking a dynamic and detail-oriented Guest Services Associate to manage workplace hospitality services within a luxury workplace in Morristown, NJ. As the first point of contact for guests in the building, you will play a critical role in creating a positive and welcoming experience. The ideal candidate will possess excellent communication and problem-solving skills, a warm demeanor, and a passion for delivering exceptional hospitality.
What You’ll Do:
- Greet and welcome guests upon arrival with a friendly and professional attitude
- Check guests in and out efficiently, ensuring accuracy in all registration details
- Address guest inquiries and provide accurate information about the workplace, local attractions, and services
- Communicate effectively with the culinary team, housekeeping, maintenance, IT, and other departments to ensure a seamless guest experience
- Maintain the high standards of cleanliness and proper appearance throughout all areas of the workplace hospitality venues
- Handle guest complaints or issues calmly and professionally, escalating to management when necessary
- Provide solutions for unforeseen challenges, assist team members with administrative tasks or guest requests as needed
- Participate in team meetings and contribute to process improvements
What We Need From You:
- An eagerness to continue to learn and grow
- A strong hospitality mindset with great attention to detail
- Experience in a guest-facing hospitality role preferred, but not necessary
- A collaborative and adaptable attitude, with the ability to work effectively across teams and departments
- Available to work 6am to 6pm, Monday through Friday with flexibility to occasionally work early mornings, evenings, or weekends as needed
- Ability to walk or stand for long periods of time
- Ability to lift objects up to 30 pounds
- English fluency and additional languages preferred, but not required
- Strong computer skills and basic knowledge of A/V systems and conferencing technology is a plus but not required
What You’ll Get From Us:
- Competitive hourly pay
- Comprehensive Medical, Dental, Life and Vision insurance
- 401(k) to help you invest in your future
- Paid time off to help support your life outside of work
- Work alongside collaborative team members who support CHG’s core values and are eager to be a part of CHG’s founding operation.
