What are the responsibilities and job description for the Customer Service Associate / Front Desk Concierge position at CHELSEA PIERS CONNECTICUT LLC?
Job Details
About Chelsea Piers
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
About the Opportunity
Chelsea Piers is seeking to hire a part-time Front Desk Concierge / Customer Service Associate to provide excellent hospitality.
As part of our team, you will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Chelsea Piers products and services. You will also be expected to proactively meet the needs of members and accurately answer questions. As the Front Desk Concierge, you will be the face of Chelsea Piers and should exemplify a high level of hospitality to our customers and fellow employees.
About You
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You are highly motivated and energetic. You volunteer for new challenges without waiting to be asked. You will take ownership of the time you spend with us and truly make a difference.
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You have excellent communication/interpersonal skills and like helping others.
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You like creating relationships with team members and customers.
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You are a team player, willing to cover or trade shifts when necessary.
Primary Responsibilities
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Greet members and clients in a friendly manner and communicate properly and politely.
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Maintain a neat and professional appearance at all times including the wearing of company-issued nametag and uniform.
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Have a thorough understanding of Chelsea Piers programs and offerings including schedules, availability of programming and facility/venue hours.
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Accurately handle Point of Sale transactions, drop-in session and program bookings using Exerp.
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Answer phone calls and respond to (or direct) inquiries about sports programs, membership, drop-in sessions, event bookings, etc.
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Participate in a rotation between all the Customer Service Venue Desks as needed.
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Provide correct information to patrons regarding directions, site information and other on-site businesses including restaurants and tenants.
Qualifications
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Minimum of 6 months customer service experience preferred (bonus if it was in a health club environment).
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Must be a self-starter with a strong customer service focus.
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Superior organization, analytical and problem-solving skills.
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Ability to learn new skills and concepts quickly.
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Positive attitude and ability to work well as a part of a team.
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Ability to work in a fast-paced environment.
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Highly motivated individual with a passion for helping others.
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Strong interpersonal skills. Excellent phone and email etiquette.
Schedule: Monday-Thursday, 5am-1pm
Status: Part-Time, up to 30 hours/week available
Benefits
- Chelsea Piers discounts for you and your family
- Paid sick time
- 401 (K) contribution and matching
- Free access to LinkedIn Learning and the Calm meditation app
Employees who work 30 hours / week can also receive:
- Health, dental and vision benefits
- FSA option
- Voluntary benefits options
This position is based at Chelsea Piers in Stamford, CT
Chelsea Piers is an Equal Opportunity Employer
Salary : $16
