Director of Training

Description

The Opportunity: 

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. 

Role & Responsibilities  

Chelsea Piers Fitness is seeking to hire a Director of Training to join our management team. In this role, you will be responsible for creating a business plan for the Personal Training Department that is valuable to our members and promotes the growth of the training department. This role reports to the Senior Vice President of Club Operations, and works closely with colleagues in the Finance, Marketing, Sales, and Operations departments.  

About You: 
 

You are a strategic and analytical thinker who is highly organized and can develop long-term department goals, strategy, and objectives. Your excellent communication skills allow you to collaborate with other departments, and senior management, fostering collaboration and execution of department goals.  

As the Director of Training, you will be expected to:   

• Develop and maintain a scalable business plan for the Personal Training Department 

• Determine and maintain appropriate staffing levels at each location 

• Leverage data to ask questions and drive performance 

• Coach Personal Training Managers  on best sales practices to increase conversion rates, client retention, and referrals 

• Partner with membership team to ensure smooth transition of a member from membership sales to training 

• Develop a new club launch strategy including pre-sales outreach 

• Implement creative initiatives and promotions to generate new training business while maintaining high margins 

• Partner with management to develop systems that allow the expansion of PT department via innovative and new product offerings 

• Facilitate the successful onboarding of all new Personal Trainers: 

• Create detailed 90-Day plan for all new Personal Trainers to build book of business 

• Meet weekly with new hires to track progress against 90-Day plan 

• Develop a recruiting pipeline to ensure a fully staffed Personal Training department at all times  

• Collaborate with Marketing and General Management to create in-club workshops and ongoing education to support the development of personal trainers 

KPIs:  

• Analyze and understand Personal Training KPIs  

• Achieve and exceed Personal Training Team monthly and annual KPIs including: 

• Sales Revenue 

• Paid Sessions Redeemed 

• Complimentary Sessions Redeemed 

• Comp-to-Close % 

• Penetration % 

• Client Retention % 

Qualifications

Qualifications: 

• Bachelor’s Degree  

• Exceptional people management skills  

• In-depth knowledge of the fitness industry and a personal engagement in fitness and sports 

• Experience managing a large team across multiple venues 

• Ability to handle multiple projects, working both collaboratively and independently 

• Excellent organizational skills and attention to detail 

• Strong written and verbal communication skills 

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) 

Salary : $100,000 - $130,000