Hospitality Manager

Description

Role:

General Responsibilities

• Provide high level customer service and hospitality to members

• Lead the Hospitality Team and ensure that they are operating at the Chelsea Piers Fitness standards of excellence

• Maintain a positive attitude and take initiative

• Maintain Chelsea Piers Fitness product and brand knowledge

• Uphold high-level visibility and engagement with club members

• Act as the On-Site Merchandise Coordinator 

• Own the Kids Clubhouse, including: recruiting, managing, scheduling and programming  

Hospitality Management Responsibilities

• Manage either the opening or closing of the entire fitness club

• Monitor visitor access and maintain security awareness

• Assist with Sales, Marketing, Personal Training and Group Fitness initiatives

• Serve as a visible and active goodwill ambassador with prospective members

• Manage the Hospitality Team to ensure that they are delivering the highest standard of customer service 

• Manage the recruitment, onboarding, and coaching process for the Hospitality Team 

• Facilitate and lead Hospitality Associate cross training to ensure all team members understand hospitality and fitness concierge duties including renewing personal training packages and checking in classes. 

• Maintain a high efficiency ranking on Medallia for Front Desk team

• Coordinate staffing schedules

• Complete bi-weekly payroll

Qualifications

• College BA or BS degree preferred
• Minimum 1-3 years of professional experience
• Self-motivated with an entrepreneurial spirit who can run projects independently. Creative problem-solver and ability to flourish in a fast-paced work environment
• High-energy, personable and passion for fitness with a team-first mentality
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office
• Ability to adapt to change and a willingness to improve and evolve
• Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift

• All employees must wear their Chelsea Piers Fitness uniform and nametag at all times while working. In addition to your uniform, all employees are required to follow the rules/regulations in the employee handbook

• Full-time, paid through bi-weekly payroll
• Pre-set schedule. Must have the flexibility to work a non-traditional schedule including weekend, holiday and early morning/midday/late evening weekday availability

• General Manager, Chelsea Piers Fitness – Flatiron

• Hospitality Associates
• Babysitters

Salary : $60,000 - $62,400