What are the responsibilities and job description for the Registration & Admin Associate - Field House position at CHELSEA PIERS LP?
Job Details
Description
About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.
About the Opportunity:
Chelsea Piers Field House is looking for a talented individual to work on our Registration team and support our Field House business with administrative duties across departments. This Associate will work in a fast-paced environment where they will be called upon to handle all aspects of class registration and administrative tasks. You will be responsible for class registration management and billing, a variety of administrative duties supporting the Field House business. For registration, this position will report to our Class Registration & Communication Manager and work with the Registration team, and our Gymnastics, Soccer, Basketball and Birthday Party & Special Events teams.
Your work schedule will be Tuesday - Saturday.
Class Registration Responsibilities:
- Accurate reporting of Registration data to GM, Controller and FH Director
- Assist customers with all aspects of Field House registration including but not limited to providing information on our programs, registering for classes, and managing Daysmart accounts
- Accurately and efficiently execute customer transactions, registrations, and payments, including Team and Scholarship payments
- Sell our programs with excellent customer service, classes, camps, trips, drop-in’s, parties etc…
- Ensure that class schedules are accurate and up-to-date in DaySmart.
- Manage special projects in DaySmart such as exporting classes, including but not limited to adult classes and toddler gym sessions.
- Respond to class inquiries over the phone, via email, and in person in a friendly manner
- Maintain class waitlists, including outreach
- Other business-related duties deemed necessary by Supervisor
Office Administrative Responsibilities:
- Assist with onboarding of new employees
- Deposit checks for multiple departments
- Assist with Payroll duties
Data Entry Responsibilities:
- Code and submit invoices for corporate credit card & vendors
- Collect and upload expenses
- Register travel teams for leagues and events
- Monitor TeamSnap accounts for travel programs
- Upload event contracts into multiple systems, including timing and fees
- Assist with analysis reports
Parties and Special Events Responsibilities:
- Respond to incoming birthday party inquiries over the phone and via email, including contracts & deposits
- Accurately update CRM and party and event schedules with event details
- Review and finalize party details for booked parties
- Provide excellent customer satisfaction
- Other business-related duties deemed necessary by Supervisor
Qualifications
About You:
You are punctual, dependable, and professional. You are a proactive self-starter who can identify and solve problems on your own. You will have:
- At least 6 months experience in a customer-facing role
- A positive, can-do attitude
- Ability to multi-task in a fast-paced environment
- Ability to offer high quality customer service and diffuse difficult situations
- Ability and willingness to run projects independently
- Excellent and articulate communication skills with friendly and professional phone and email etiquette
- Ability to lift, carry, load, unload, push, and pull up to 20lbs
- Ability to sit, stand, bend, stoop and walk for the majority of their time at work
- CPR/AED certification within the first 30 days of hire
This position is based at Chelsea Piers in New York, New York
Chelsea Piers is an Equal Opportunity Employer
Salary : $22 - $25
