What are the responsibilities and job description for the Flexera Admin position at Chelsoft Solutions Co?
Flexera Admin
Required Skills : Required Skills Experience with Systems Administration and Application Administration for SAM tools specifically Flexera highly preferred Handson experience creating custom reports and managing application functionalities
Responsible for enhancements and configuration along with the daily administrative support of Flexera One vendor hosted applications. Provide handson technical support and enhancements of the application along with knowledge transfer to other team members. Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups user administration system configuration and enhancement requests.
- Review business enhancement requests requirements interdependencies potential risks user stories business process descriptions use cases user stories and workflow analysis
- Provide level of effort and estimates for enhancement requests
- Manage multiple enhancement initiatives and ongoing daily support for Flexera One vendor hosted application
- Work independently and with team members to resolve incidents and problems for the production application in accordance with identified Service Level Agreements
- Analyze application related problems coordinating with multiple inhouse teams to diagnose and fix operational issues
- Mentor and share knowledge with other team members as well as consulting advising and training on specialized features and functions
- Participate in continuous performance improvement sessions to review and discuss opportunities to improve processes standards and application efficiencies
- Design configure code and test enhancements for the application. Review and test enhancements assigned to team members when required
- Prepare and maintain functional and technical documentation
- Follow established corporate configuration and change control processes
- Engaging / working with vendor on application outage escalations application upgrade support application performance and support case monitoring.
- Assist with Monthly Operational Reporting to Senior Management Support Cases Closed Status on Project Initiatives
