IT Support Specialist

Job Overview

We are seeking an initiative-taking and customer-focused IT Support Specialist. In this role you will provide a crucial role in providing excellent support and resolving various IT-related issues for our internal users. This is a salary position based onsite in Bishop, Texas. Travel will be on occasion to our branches located in Jim Wells, Kleberg, Nueces Counties and Pasadena and Bay City, Texas, as well as, attending periodic meetings and conferences to better understand software.

The IT Support Specialist responds to a range of issues related to computer systems and user support, by phone, email, remote access, and in-person. Duties include problem solving minor and major technical issues; installing, configuring, maintaining, and troubleshooting PCs, servers, and other equipment; a proficiency in Microsoft Office 365 products; and participating in other IT activities as assigned; Serve as the main point of contact for vendor provided services. The person in this role should have strong customer service and communication skills including strong problem-solving abilities.

Key Responsibilities:

Technical Support. Provide support for staff including troubleshooting and resolving issues related to hardware, software, network connectivity and other IT systems.

Vendor Liaison. Serve as the main point of contact for vendor provided services. Work with internet provider on any service issues or changes. Work with third-parties interfacing with Core Processor and LAN.

Remote and On-Site Support. Provide remote and onsite support, as needed, to ensure minimal disruption to operations. Ability to travel to CFCU locations.

Project Support. Provide support for various IT projects, ensuring smooth implementation and successful outcomes.

Asset Administration. Keep current record of all physical IT assets. Assess infrastructure on a regular basis to ensure it continues to meet necessary demands and recommend retirement of assets, as needed. Aid in development of new strategies and IT procedures to increase efficiency, enhance workflow, and improve the end-user experience.

Platform Administration. Manage CFCU-wide software and hardware platforms, including users, performance, updates, and outages in collaboration with vendors. Collaborate with vendors to manage and implement the CFCU-wide cybersecurity plan.

Qualifications and Requirements:

• Minimum of 2 years related IT experience, required; or
• Associate’s degree or higher in a technology-related field or equivalent work experience.
• MSCE certification, preferred.
• The ability to learn through research, technical certification and on-the job training.
• Excellent problem-solving and analytical skills in hardware and software, with the ability to troubleshoot complex issues effectively.
• Excellent communication and documentation skills.
• Exceptional customer service, documentation, and communication skills – ability to communicate effectively and work across all levels of the organization, both in writing and orally.
• Ability to self-manage, work well under pressure, manage multiple tasks, and meet tight deadlines.
• A team player with a “can do” attitude with a willingness to collaborate and share knowledge.
• Ability to work with external partners, including vendors.
• IT Certificates such as Microsoft Certified Professional (MCP) or cybersecurity are preferred, but not required.
• Position is primarily office based and requires prolonged work at a desk in one location, walking and standing.
• Light work; may require occasional light lifting.
• Nights and weekend activity will be occasionally required.
• Moderate travel is required.
• Ability to pass a background check and bondable. Must be in good standing with the Credit Union.

Equal Opportunity Employer

Job Type: Full-time

Pay: $48,500.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Health savings account
• Life insurance

Compensation Package:

• Holiday pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Ability to Relocate:

• BISHOP, TX: Relocate before starting work (Required)

Work Location: In person

Salary : $48,500 - $55,000