YVC Library & Tutoring Lead

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.

• Resume
• Cover Letter
• Unofficial Transcripts - An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

Essential Functions:

Academic Support Center (including Tutoring Services) Operations and Library and Student Computer Center Operations

• The YVC Library and Tutoring team, under supervision of coordinators, is responsible for promoting the Academic Support Center services (including tutoring) to Salem and Yamhill campuses, in Woodburn, and other outreach locations through class visits, marketing material, and collaborative partnerships with instructors
• Collaborates to create and maintain policies, procedures and standards. Assists the Academic Support Center Coordinator with ensuring compliance with internal and external policies, procedures and standards
• Assists with development and management of remote and online tutoring services 

1. Develops strategies for remote tutoring, including best practices for Zoom sessions; manages tutors’ remote tutoring experiences through frequent check-ins
2. Develops and manages student access to remote tutoring through manual integration of EAB Navigate with Zoom for each tutor
3. Reviews recorded remote sessions, as needed, for quality control and training.
4. Assists with maintaining our consortial relationship with the Western eTutoring Consortium, ensures tutors are trained to work with the consortium, assists with any quality control or employee concerns

• Collects data regarding utilization rates of all tutors, (individually and collectively and across each discipline area) of the Academic Support Center and Tutoring Services as a whole
• Makes recommendations to the Coordinator on service and program adjustments based on data analysis
• Tracks and reports data required for various federal grants
• As part of a team, is responsible for all elements of the Academic Support Center and the Yamhill Library and Tutoring Center daily operations, including supervision of tutors and front desk staff, provision and creation of resource material for tutors and students, and management of appointment booking technology
• Trains tutors in handling difficult sessions; may work with the student and tutor to resolve conflicts or problems
• Fields complaints, student behavior issues, and other conflicts in the Center and reports to the Academic Support Center Coordinator and the Access Services and Student Computer Center Coordinator any severe or ongoing issues
• Works with Salem Student Computer Center staff to ensure ongoing Student Computer Center operations at the Yamhill campus are running and in alignment with the Salem campus
• Under the supervision of the Access Services and Student Computer Center Coordinator, responsible for promoting and providing access services and student computer center services to Yamhill students in alignment with Salem campus services

Student & Hourly Employee Supervision

• Creates a term by term schedule for part-time hourly and student staff based on budgets, department need, and staff availability

1. Schedules tutors to provide coverage in multiple subject areas including for both core classes (such as math, writing, and science) and elective courses (music, history, etc.)
2. Recruits for subject-specific tutors when lacking in coverage
3. Schedules tutors to meet faculty requests for embedded tutoring (tutors within the classroom) and facilitates liaison work between tutor and instructor for these arrangements

• Recruits front desk staff through the drafting and posting of current job descriptions; interviews and hires prospective front desk candidates; completes related paperwork and processes including calling references, filling out reference forms, communicating team decisions to Human Resources, and offering the position to selected candidates; schedules the front desk staff and supervises their workload
• Provides supervision for student tutors and part-time tutors; observes and evaluates performance periodically through a College of Reading and Learning Association (CRLA) approved process; gathers availability for individual tutors to create personal and master schedules; completes and verifies timesheets for the college on a monthly basis
• Enforces college and department employment procedure; when necessary, collaborates with team and tutors/front desk staff to create improvement plans; terminates employees when necessary

Tutor Training Program and Professional Development of Staff

• Develops and implements 30 hours of College of Reading and Learning Association (CRLA) approved curriculum
• Contributes to creation and development of a variety of professional development opportunities for tutors
• Delivers training to both department tutors and those from external Chemeketa departments; maintains certification records for department tutors and external tutors to certify them in the CRLA training program

Department Liaison and Instructional Support

• Evaluate tutors’ competency in area of expertise. Support tutors in that subject with discipline-specific knowledge
• Serves as a resource to faculty by advising on learning assistance and study strategies
• Serves on college committees and participates in interdepartmental activities
• Maintains awareness of emerging trends and tools in educational technology and learning assistance
• Regularly pursues professional development opportunities in appropriate areas.
• Develops and manages embedded tutoring for assigned areas
• Communicates with faculty and matches tutors with class sections; facilitates tutor/instructor collaboration
• Participates in discipline program meetings and other gatherings to communicate about the Academic Support Center offerings and to stay current with developments in program areas

Direct Student Support (Tutoring and Study Strategy Consultations)

• Assists students individually and in small groups with understanding course materials in liaison area and with improving critical thinking skills
• Meets with students to develop study plans covering a wide range of research-proven study strategies
• Identifies specific student problems and keeps Center Manager informed.
• Promotes resourceful learning
• Staffs eTutoring service, as required

Department Responsibilities

• Cooperates as a member of the Library and Learning Resources team in performing tasks essential to the achievement of unit goals and objectives
• Attends other meetings, as directed
• Creates a variety of flyers, brochures, advertisements, and other promotional documents

Institutional Expectations

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
• Embraces, understands and uses appropriate technology tools to accomplish job functions
• Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

Associate’s degree from an accredited institution in subject field

-AND-

Two years of progressively responsible instructional field-related experience,

including one year of experience tutoring high school or adult learners

-AND-

Must demonstrate “A” or “B” grade in subject courses 

-AND-

Demonstrated experience with tutoring practices; experience with evidence-based practice, adult learning theory and assisting students with disabilities

-OR-

Bachelor’s degree from an accredited institution in subject field

-AND-

Six months of experience tutoring in the subject area and successful completion of a nationally recognized tutor certification program (Level I or higher)

-AND-

Must demonstrate “A” or “B” grade in subject field 

-AND-

Demonstrated experience with tutoring practices; experience with evidence-based practice, adult learning theory and assisting students with disabilities

-OR-

Bachelor’s degree from an accredited institution in subject field

-AND-

One year of experience tutoring in the subject area 

-AND-

Must demonstrate “A” or “B” grade in subject field 

-AND-

Demonstrated experience with tutoring practices; experience with evidence-based practice, adult learning theory and assisting students with disabilities

Core Competencies:

• Ability to work with under-prepared students
• Ability to plan and deliver training sessions
• Effective decision making with adaptability and flexibility to work with diverse and competing demands; identify and resolve problems
• Ability to work without direct supervision in a self-directed and self-motivated manner
• Ability to supervise students and/or part-time hourly employees
• Knowledge in effective customer service principles and practices
• Documented ability to work effectively on a team on short and long-term projects
• Experience working with Microsoft Office, Google Suite or similar programs
• Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others
• Exercise appropriate judgement in communicating about interactions with others and with work processes
• Ability to manage workflow, including an understanding of hour to interpret and translate department policies and procedures into operational requirements

Preferred Qualifications:

• Experience working with adult learners
• Practical experience with current and emerging instructional technologies such as, learning management systems (e.g., Bb, Canvas)
• Knowledge and experience in the development of college-level, academic support programs, including Supplemental Instruction (SI), group tutoring, tutor training and certification, and design of learning objectives
• Experience with College Reading and Learning Association (CRLA) tutor certification program
• Bilingual English/Spanish
• Experience working in higher education at an institution with multiple sites

SCHEDULE & MODALITY

• Regular remote/hybrid work is not a feature of this position. Exceptions may be made for special projects or responsibilities requiring periodic needed focus time at supervision discretion.
• Position will provide services at multiple work sites. 
• Schedule includes days at Salem and Yamhill campuses.
• Work schedule varies depending on school term and will require evening and/or weekend hours; occasionally may be asked to work additional hours during peak periods and/or to meet needs of the department. 

• This is a 100%, 12-month classified assignment of the B3 band and grade
• Please note: The college is currently undertaking a comprehensive classification and compensation study.  No employee will lose base pay because of this study, however, classification titles and pay grades may change. The successful candidate will receive notice of all changes prior to implementation which is currently projected for the Winter of 2024.
• This position has a 6-month probationary period
• All positions at Chemeketa are required to be available for work onsite as requested by the college.
• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
• This position may require the use of your personal vehicle for transportation between campus locations
• If requested, requires the provision of official transcripts upon hire
• Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
• Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. 
• Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS 

Sedentary Work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE 

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
  • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/ 

*Please Note: As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.  

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

LEGAL COMPLIANCE

View our CTE Program Summaries & Admission Requirements (Download PDF reader).

Chemeketa Community College prohibits unlawful discrimination based on the following:

• Race
• Color
• Religion
• National Origin
• Sex
• Marital Status
• Disability
• Protected Veteran Status
• Age
• Gender
• Gender Identity/Expression
• Sexual Orientation
• Pregnancy
• Whistleblowing
• Genetic Information
• Domestic Abuse Victim
• Expunged Juvenile Record
• Injured Workers
• Protected Hairstyle (CROWN Act)
• Victims of Domestic Violence (Sexual Assault, Stalking, and/or Harassment)
• Political Affiliation or Belief
• Tobacco Use During Work Hours
• Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with the individual’s rights or privileges granted under federal, state or local laws.

Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. 

504/ADA Coordinator for Students

For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services. Ph: 503.399.5276

Section 504/ADA Coordinator for Employees 

For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Patrick Proctor, Associate Vice President of Human Resources. Ph: 503.315.4586

Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis. Ph: 503.584.7323, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at http://go.chemeketa.edu/titleix. 

All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer, Patrick Proctor, at 503.315.4586, 4000 Lancaster Dr. NE, Salem OR 97305.  

Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600. 

To request this publication in an alternative format, please call 503.399.5192. For language access please call 503.315.4586 or email patrick.proctor@chemeketa.edu.

Salary : $3,766 - $5,755