BPM Consulting–Transition Specialist

Role:

We are seeking a detail-oriented Transition Specialist who will be responsible for client-facing tasks, including the planning, organizing, and transitioning of key business processes. The role involves close collaboration with clients, internal stakeholders, and cross-functional teams to ensure seamless knowledge transfer, documentation, and process readiness.

Responsibilities:

• Plan, organize, and execute the transition of critical business processes from the client to internal teams.
• Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition.
• Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer.
• Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule.
• Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices.
• Identify and address any process exceptions or gaps with the client.
• Review the drafted SOPs with the client, incorporate feedback, and obtain final approval.
• Train the internal team on the transitioned processes to ensure operational efficiency.
• Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process.
• Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management.

Key Skills:

• Strong client-facing and stakeholder management abilities.
• Excellent verbal and written communication skills.
• Should have 2 Years of Exposure into writing SOP.
• Proficiency in processing documentation and creation of SOPs.
• Ability to coordinate cross-functional teams and manage timelines.
• Experience with virtual collaboration tools (e.g., Zoom, MS Teams).
• Candidate should have prior exposure to transition business.

Preferred Candidate Profile:

• Graduation in any stream is mandatory.
• Should be flexible with 24*7 shift.

Perk-

• One side cab drop facility will be provided
• 5 Days working.

Job Type: Full-time

Pay: $500,000.00 - $520,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave

Compensation Package:

• Yearly bonus

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Canton, SD 57013 (Preferred)

Ability to Relocate:

• Canton, SD 57013: Relocate before starting work (Preferred)

Work Location: In person

Salary : $500,000 - $520,000