Customer Disputes Mgmt. Analyst

We value passion, energy, and enthusiasm to ignite transformation in our industry.

Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry.

Primary Purpose:

The Disputes Management Team is responsible for managing the flow of invoice disputes between AccountsReceivables, Customer Solutions, Operations, and other functional teams; this scope includes ensuring disputeresolution as well as holding these functional teams accountable to execute root cause resolution efforts. EachDispute Management Analyst will execute in-depth review of assigned disputes, identifying necessary updateswithin SAP and owning this resolution from start to finish. Through highlighting root cause trending and results, theAnalyst will be expected to serve as a liaison to drive broad organizational accountability in all departments andpropose changes to standard operating procedures to optimize the customer invoice cycle. This position reports tothe Manager, Disputes Management.

What You’ll Do:

Analyze invoice disputes Collaborate with commercial and functional teams to resolve disputes and implement preventive measures

Identify and support root cause resolution efforts to reduce disputes volume

What You’ll Need:

Bachelor’s Degree Preferred or equivalent work experience 2 Years of Accounts Receivables, Accounts Payables, Customer Solutions, Or Commercial experience

Strong analytical skills

Excellent written and oral communication skills

Demonstrated ability to manage time, organize and set priorities to meet deadlines

Proven success in problem solving with cross-functional teams and various departments

Proficiency in SAP and Microsoft Office

Where You'll Work:

This is a hybrid role in Dublin, OH

We are ChemPoint. We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.