What are the responsibilities and job description for the Senior-Level Help Desk Technician position at Chenega MIOS SBU?
Summary
Senior-Level Help Desk Technician
Macon, GA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.
The Sr. Help Desk Technician will provide expert advice and support services in IT business technologies. The Sr. Help Desk Technician is a working manager responsible for managing a team of Help Desk IT professionals.
Responsibilities
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega Systems, LLC
Senior-Level Help Desk Technician
Macon, GA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.
The Sr. Help Desk Technician will provide expert advice and support services in IT business technologies. The Sr. Help Desk Technician is a working manager responsible for managing a team of Help Desk IT professionals.
Responsibilities
- Manage and track help desk requests pertaining to application, networking, and system problems and issues.
- Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems.
- Lead the help desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides, document configuration of devices, and provide monthly activity reports and other deliverables while adhering to program quality standards.
- Manage a limited number of supporting staff; Mentor and train other technicians on more complex and/or critical procedures and items.
- Manage end-user equipment, including, but not limited to, laptop imaging, scheduling replacement hardware installation, and hardware upgrades.
- Manage all aspects of Help Desk support services. This includes, but is not limited to, ensuring the following actions are completed:
- Field incoming help requests from end-users via in-person communication and e-mail in a courteous manner.
- Document, track, and monitor problems to ensure a timely resolution.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
- Provide user support for Video Teleconference (VTCs), account management, patching and vulnerability management support, inventory, asset management, and tracking.
- Support software/hardware on peripheral network equipment such as meeting room cameras, microphones, speakers, scanners, copiers, printers, monitors, etc.
- Develop preventive maintenance plans for computer devices and perform regularly scheduled preventive maintenance of the systems and peripherals.
- Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, the Internet, and new computer technology.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Other duties as assigned.
- High School Diploma/GED required
- Bachelor's degree in technology field preferred
- 5 years of relevant experience required.
- CompTIA Security or government-approved equivalent certification
- Background check required
- Ability to properly apply STIGS as needed.
- Experience managing System Center Configuration Manager (SCCM), Window Server Update Services (WSUS), and Windows Deployment Services (WDS).
- CompTIA Security or government-approved equivalent certification
- Windows 10 OS and Windows Server 19 administration experience required.
- Ability to manage multiple projects with time-related constraints in a fast-paced contract manufacturing environment.
- Speak effectively before groups of internal and/or external customers or employees
- High level of integrity and accountability
- Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications.
- Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks
- Ability to travel
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega Systems, LLC
