What are the responsibilities and job description for the Customer Service Representative position at Cheney Brothers?
Job Details
Job Id : 5271
Employment Type : Full time
Shift : Day
Location : Statesville, NC
Travel : None
Job Summary
Cheney Brothers is looking for hard-working, motivated individuals to join our customer service team.
Job Responsibilities / Requirements
- Answer customer calls, enter and / or review customer orders to ensure they are in prior to the established order cutoff time.
- Coordinate with support staff to resolve customer service issues in a timely manner.
- Review the out-of-stock report, and substitute as designated by the account executive or procurement.
- Review orders for the correct shipping date, critical items and potential order errors made by the customer.
- Maintain and update customer contact list in case there is a product recall event.
- Data entry and maintenance of Excel spreadsheets, including code market basket analysis spreadsheets.
- Review previous night’s shipments.
- Prefer at least 1 year of customer service experience.
- Prefer at least 2 years of Excel experience.
- Other duties as assigned.
About Us
Cheney Brothers, one of the country’s leading broadline distributors, is family-owned and operated. We are looking for hard-working, motivated individuals to join our team. In addition to being a “great place to work”, we offer competitive wages and a great benefits package, including a 401(k).
Applicants must be authorized to work in the United States. Cheney Brothers, Inc. maintains a drug free workplace and is proud to be an Equal Opportunity Employer prohibiting discrimination and harassment, including, but not limited to, in hiring, on the basis of race, color, sex, age, sexual orientation, religion, national origin, familial status, marital status, disability, military service, and any other legally protected status or class.
