Director, ETRM Applications

POSITION OVERVIEW

The Director, ETRM Applications reports to the Senior Director of IT Applications and PMO. Responsible for overseeing the supporting structure of the ETRM application landscape including Endur, Zema, Veson IMOS, and other supporting applications and interfaces. The ETRM IT Director is expected to maintain close relationships with the business users; Worldwide Trading, Commercial Structuring, Commodities Operations, Tax, Treasury, Front Office Deal Capture, Scheduling, Position Management and Reporting, Middle Office PNL, Credit and Risk Management, Back Office Commodity Accounting, and Internal Compliance to understand business priorities, challenges, project roadmaps and strategies. The ETRM Applications Director will provide direction and leadership to a global team of IT Managers, Advisors, Analysts and Developers, On and Offshore, to deliver effective Global solutions supporting Cheniere business.

RESPONSIBILITIES AND ESSENTIAL DUTIES

Management responsibilities:

• Partner with the Global LNG Business ensuring solutions are aligned with the Global IT standards, where processes and solution designs are developed to maximize commonality and efficiency across all regions 
• Provide project scoping, requirements, direction and oversight for the development and implementation of Global solutions
• Successfully lead cross-functional collaboration, effectively articulating business prioritization, facilitating an open dialogue to achieve consensus and alignment 
• Provide Business, IT Executive Management and PMO updates on ongoing/upcoming projects from resource planning, finance, and risks perspective. Coordinate with the PMO to assist in defining business requirements and consult with the technical team to implement solutions
• Oversee the delivery plans for larger initiatives, including timelines and detailed tasks, to deliver the necessary solutions
• Coordinate locally and globally with all stakeholders to ensure comprehensive solutions that address the global business needs.
• Vendor, Financial and Resource management, and financial planning
• Develop and coaching of ETRM team, to aid in reducing keyman dependencies and provide areas for growth
• Partner with other IT teams, ensuring ETRM technical landscape stays up to date and meets the performance needs of the Business
• Provide leadership and coordination to enable the ETRM team to deliver quality solutions in a timely and effective manner
• Manage all aspects of Disaster Recovery (DR), consistently ensuring preparedness and minimizing downtime through proactive strategy development

Customer Service oversight:

• Business facing service desk, ensuring timely and effective resolution of business-related issues and inquires
• Incident Management by coordinating with teams ensuring proper escalation and resolution of incidents
• Management and execution of testing for system enhancements, and coordination of release to minimize the impact to business operations
• Own, manage and monitor operational IT processes, including change and problem management, and implement improvements as needed
• Business support prioritization, ensuring alignment between business priorities and IT resources 
• Generate and distribute production reports to stakeholders on a regular basis

Controls and Governance:

• Develop and enforce internal controls and governance policies as they relate to the production environment
• Develop and enforce security controls and policies as they relate to the production environment
• Develop and enforce change management controls and release management process
• Ensure monthly production reporting and KPIs are recorded properly
• Partner with Global IT managers to develop and maintain common global production support processes 
• Set example through demonstration of behaviors consistent with the company's core values, comply with the Cheniere Code of Business Conduct & Ethics and all Company policies 

Technical Delivery oversight:

• Adhere/enforce our documented software development methodologies; includes oversight of code reviews, testing, procedures, and release management
• Capacity and resiliency planning and remediation, working closely with IT teams and business, addressing capacity issues, and implementing measures to improve system resilience
• Direct the delivery of system fixes and small enhancements, partnering with stakeholders on prioritization and implementing changes to ensure timely and successful delivery 
• Ensure production and performance monitoring, maintaining monitoring tools to track system performance and identifying and potential issues; alert notification, analyze data, and implementing solutions to optimize system performance

Team Management:

• Mentor, coach, and develop team members to advance skills and knowledge in their respective roles
• Ensure team members are following global support processes and procedures to provide efficient and effective customer support 
• Enable team members to be productive, by providing necessary support resources and support, ensuring they have appropriate business competence required to excel in their roles 
• Implement performance management strategies to track team performance, provide feedback, and support employee development
• Lead the hiring and contingent worker acquisition aligned to approved business demand
• Regular travel to Cheniere remote office for business alignment and guidance to IT team, ensuring business goals and objectives are properly aligned

KNOWLEDGE AND SKILLS

Knowledge:

• Advanced knowledge and understanding of management of Energy trading and risk management concepts is a necessity. This includes understanding the background in a global operating company environment with the ability to identify resource needs and work with vendors to obtain resources as needed and manage vendor relationships in London and Houston. Knowledge of Natural Gas, LNG, and financial trading practices, including storage and transportation of LNG
• Implementation and enforcement of change control procedures to ensure proper documentation, testing and approval of changes to production environments
• Managing the release process, including scheduling, communication and risk assessment
• Compile and analyze data to create monthly production reporting, reviewing with stakeholders to drive decision-making and improve operational efficiency
• Monitor key KPIs and provide insights on trends and areas for improvements
• Identify and prioritize strategic initiatives based on business goals and objectives, continuously monitoring and updating to adapt to changing business needs and external factors
• Develop, implement, and manage business continuity plans to mitigate risks to ensure operational resilience

Skills:

• Capacity and resiliency planning and remediation
• OpenLink Endur version 19 or above, Zema, IMOS
• Excellent communications - verbal and written to all levels of the organization
• Strong leadership – leading, mentoring and enabling team members
• Organizational, planning and project management skills
• Financial management and budget planning – UK and US departments and capital projects
• Software development methodologies, waterfall, devOps, Agile
  • Responsible for actively participating in implementation of the Endur Application.
  • Functional and analytical abilities with previous experience supporting full implementations or upgrades
  • Ability to lead with business/user community to determine functional or technical requirements and to lead custom reporting strategy. 
  • Liaise with the different business and technical stakeholders to ensure successful solution coordination.
  • Strong problem-solving and analytical skills 
  • Excellent communication (written and oral) and interpersonal skills

EDUCATION AND EXPERIENCE

• Education and Certifications:  Bachelor’s Degree in IT or related field
• Experience:  Minimum ten (10) years recent experience managing and supporting ETRM Applications/Endur commodity delivery teams

DIRECT REPORTS

US and UK Development, BA Manager, and Technical Advisor

FREEDOM TO ACT

Ability to multi-task and function in a highly dynamic atmosphere; must exercise discretion independently

WORK CONDITIONS

• Job is performed in a typical office environment, but is subject to time pressures and constraints, and is often dependent on input from others
• Occasionally, work may be performed from home, after normal work hours or on weekends. 
• Periodically travel as business requires
• Subject to drug and alcohol testing, per applicable federal regulations or as required by Cheniere.

ADA JOB REQUIREMENTS

Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee's performance due to physical, mental, or emotional disability.

EQUAL EMPLOYMENT OPPORTUNITY

Cheniere Energy is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.