What are the responsibilities and job description for the Associate Center Operations Director-3 position at ChenMed?

We’re unique. You should be, too.

We’re changing lives everyday. For both our patients and our team members. Are youinnovative and entrepreneurial minded? Is your work ethic andambition off the charts? Do you inspire others with yourkindness and joy?

We’re different than mostprimary care providers. We’re rapidly expanding and we need greatpeople to join our team.

The Center OperationsDirector is responsible for center operations, including centerperformance, scheduling optimization, patient experience and centerculture (turnover / engagement). The incumbent in this role will haveprimary responsibility for day-to-day center operations, includingdirect supervision of employees. The incumbent is accountable forensuring the needs of the center, as well as, its physicians,clinicians, care teams, patients and visitors aremet.

ESSENTIAL JOBDUTIES / RESPONSIBILITIES :

PatientExperience : Enhance the overall patient experience byimplementing best practices and addressing patient feedback toimprove satisfaction.
SlotUtilization : Optimize the utilization of availableappointment slots to maximize patient access and operationalefficiency.
Slots Quality : Ensure the quality of appointment slots, maintaining a balancebetween availability and the needs ofpatients
Available andAccessible : Ensure that the team is readily available andaccessible to all patients, reducing wait times and barriers tocare.
Disenrollment : Monitorand manage patient disenrollment rates, identifying and addressingcauses to retain patients and improve continuity ofcare.
Orphan Patients : Identify and manage orphan patients (those without assigned primarycare providers) to ensure they receive continuous and coordinatedcare.
Center Culture(Engagement) : Cultivate a positive center culture thatpromotes team engagement and a collaborative working environment.Implement initiatives to boost staff morale andengagement.
Center WorkforcePlanning : Develop and execute effective workforceplanning strategies to ensure the center is adequately staffed tomeet patient needs and operationaldemands.
Onboarding of LineStaff : Oversee the onboarding process for new line staff,ensuring they receive comprehensive training and support tointegrate smoothly into theteam.
Teammate Retention(Turnover) : Implement strategies to improve teammateretention and reduce turnover rates. Foster a supportiveenvironment that encourages long-term commitment and careergrowth.
Performs otherduties as assigned and modified at manager’sdiscretion.

KNOWLEDGE, SKILLS ANDABILITIES :

Ability tobuild relationships. Understands the power of relationships andfosters a culture of collaboration and mutual respect. Build strongconnections with staff, patients, and external partners to enhancethe overall experience.

Strong business acumenand acuity with a data driven mindset. Utilizes a data-drivenapproach to inform decision-making. Analyze key performanceindicators and metrics to identify areas for improvement and trackprogress towardsgoals.

Team builder.Ability to develop and implement strategies to engage and developteam members. Promote a positive work environment that supportsprofessional growth and high levels of job satisfaction. Goodknowledge and understanding of general Operations standards,functions, methods, techniques, practices, processes andprocedures

Understanding of regulatorystandards, various local, state and federal laws that apply to thebusiness and where to find information on standards andinterpretations

Excellent critical reasoning,decision-making, and problem-solving skills to analyze situations,determine risks, and find solutions to prevent future issues andresolve recurring defects

Strong organizationalskills and attention to details to handle multiple tasks, shortdeadlines, frequent interruptions, and shifting priorities insupport of changing companyobjectives

Intermediate working knowledge ofMicrosoft Office Suite products including Excel, Word, PowerPointand Outlook, plus a variety of other word-processing, spreadsheet,database, e-mail and presentationsoftware

Spoken and written fluency inEnglish

This position requires use and exerciseof independentjudgment

EDUCATION AND EXPERIENCECRITERIA :

BA / BS degreein Healthcare Administration, Business Administration, a BiologicalScience program or a closely related discipline required OR additional experienceabove the minimum may be considered in lieu of the requirededucation on a year-for-year basis required

Aminimum of 5 years of related work experience in a medical clinic,hospital setting, or similar environmentrequired

A minimum of 3 yearssupervisory / managerial experience in a medical clinic, hospitalsetting, or similarly regulated environmentrequired

We’reChenMed and we’re transforming healthcare for seniors and changingAmerica’s healthcare for the better. Family-owned andphysician-led, our unique approach allows us to improve the healthand well-being of the populations we serve. We’re growing rapidlyas we seek to rescue more and more seniors from inadequate healthcare.

ChenMedis changing lives for the people we serve and the people wehire. With great compensation, comprehensive benefits, careerdevelopment and advancement opportunities and so much more, ouremployees enjoy great work-life balance and opportunities togrow. Join our team who make a difference in people’s livesevery singleday.

CurrentEmployee apply HERE

CurrentContingent Worker please see job aid HERE toapply

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Associate Center Operations Director-3

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