CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

Responsible and answerable to lead and support a team of people accountable responsible for the order fulfilment, inventory balancing, and order execution CHEP loads nationwide consisting of volume of greater than 850 orders per week. Proactively manage customer collections and deliveries to ensure customer expectations are exceeded. Actively manage all relocations and other moves related to the operation and service of the network. Provide Holiday Coverage per Logistics Rotational and assigned schedule. Assist Manager with oversight of the Logistics Coordinators on administrative tasks.  Responsible for maximizing the customer experience through urgent fulfilment-related situations and proactive customer service management. Afterhours team need to develop close relationships and work effectively with customers, vendors, and internal partners to proactively resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders. This role requires a high level of expertise in relating to customers in a consultative capacity and understanding of the Supply Chain to proactively seek the best customer experience, and a strong drive for results.

Scope

Planning and execution of ~45,000 truckloads annually.

Major/Key Accountabilities

• Manage, lead, mentor and develop a team of people responsible for execution of support service

• Oversee updates and compliance to Salesforce Completion by team, Customer Order Performance Adherence, and Rejections/Diversions

• Execute on-time to an area volume >850 truckloads per week

• Deliver to average cost per unit budget for market

• Tender all optimized and manually planned issues (including emergency loads), collections, and stock transfers nationwide, where applicable.

• Efficiently tracking of all CHEP arranged freight due for delivery daily to ensure on-time shipment and delivery.

• Manages transporter base to ensure consistent customer service and on time delivery by working cross functionally and with provider.

• Maintains accurate electronic documentation revolving around responsible area with systematic tools not limited to (SAP, Salesforce, Outlook, BlueYonder, etc.)

• Provide Holiday coverage per Logistics rotation schedule

• Daily lane analysis for improved customer service, efficiencies, and cost savings were available

• Minimizes direct costs required to execute the plan by identifying and implementing cost saving solutions while maintaining service expectations to customer base

• Autonomous Regional Management & Issue Resolution

• Responsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the network

• Partnering with CHEP Logistics regions and carrier partners to mitigate the impact of issues and communicate thoroughly to customers

• Responsible for proactively notifying customers of ‘at-risk’ deliveries or collections as identified by systems, carriers, and internal partners in a timely manner

• Responsible for fielding inbound customer calls related to the aforementioned issues

• Regional oversight and collaboration with carrier partners and customer to align expectations and mitigate exceptions impacting service, primarily though optimizing trailer utilization

• Leverage trend analysis and ‘tribal’ knowledge to anticipate customer needs and proactively service, identifying opportunities with customer behavior support regional fulfilment success

• Work cross-functionally to identify and analyze issue root causes and ensure resolution plans are executed to drive supply chain excellence.

• Develop cross functional relationship to help deliver consistent message to the customer • Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Customers Service, and Carrier

Measures

• On Time Performance for Customer Facing and Plant to Plant Relocations

• Transport Budget

• Mapping Compliance

• Lane Consistency

• Routing Guide Compliance

• Booked Not Shipped/Booked Not Received

Authority/ Decision Making

• Communicate directly with the carrier, operations, planning, and transportation

• Daily planning of orders and carrier selections for orders that flow through exception management

• Ability to balance inventory as needed within respective cluster

• Ability to approve up to $2,200 in spot market (emergency freight) per truckload

Key contacts

Internal:

• Logistics

• Planning

• Transportation

• Operations

• Quality

• CeC

• Sales

External:

• Carrier Base

• 3PL Management Groups at Service Centers

• Customers

Qualifications

Essential:

• Knowledge of Excel, Windows, and MapPoint

• Bachelor’s Degree in related field or 2 years of relevant experience

• 1 year(s) of CHEP Logistics Coordinator experience

Desirable:

• Experience in the following areas:

  • SAP

  • BW

  • Access

  • Blueyonder

  • SalesForce

Experience

• 2.5 year experience in Supply Chain and/or strong background in Customer Service and/or Logistics Execution

• Experience with Process Improvement and Automation desired but not required

• Skilled with data analysis and establishing standard operating procedures

Skills and Knowledge

Technical Skill Requirements:

Good understanding of warehouse and transportation procedures/operations; strong problem solving, organization, decision-making, communication, and time management skills. Excellent customer skills and able to coordinate effective analysis in regard to service and cost mitigation.

Computer System/Skill Requirements: Strong Microsoft office skills required (PPT, Excel, Access). Knowledge of SAP, BlueYonder TMS, Six Sigma/Lean methodologies, and Salesforce systems preferred.

Languages

Essential - English

Desirable - Spanish

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Cross-Functional Work, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mentorship, Motivating Teams, Prioritization, Stakeholder Engagement, Strategic Thinking, Talent Development

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.