I.T. Demand Manager - Alpharetta, GA (Hybrid)

CHEP, a Brambles company, helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 13,000 people and operate in more than 60 countries. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

DEMAND MANAGER

• This position requires to be commutable to the Alpharetta office up to 2 days / week

POSITION PURPOSE

The Demand Manager acts as a pivotal liaison between the business and Technology Services teams, ensuring the seamless identification, analysis, prioritization, and alignment of Information and Technology (I&T) demands with both regional and global business objectives.

This role is instrumental in collaborating with the domain Leadership Team to drive effective program governance, strategic road mapping, and the formulation of comprehensive program strategies and high-level plans for domain deliverables. By fostering strong partnerships and maintaining a strategic focus, the Demand Manager contributes to the successful realization of business goals through optimized technology solutions

SCOPE

Number of Countries: Global (65) / Regional

Number of Locations: All Brambles locations (500 ) / Regional

MEASURES

The KPIs for this role are aligned with the business's operational goals and the Technology Services' business-aligned objectives. They encompass the following performance categories:

• Delivery of Business Value: Ensure the effective delivery of business value through Technology Services, achieving high stakeholder satisfaction with the management of I&T demands and the effectiveness of the solutions provided.

• Strategic Alignment: Develop and maintain a domain-level I&T roadmap that aligns with both regional and global business strategies.

• Success Criteria: Establish and adhere to clearly defined success criteria for all initiatives.

• Stakeholder Communication: Provide regular updates to key stakeholders to ensure alignment on demand and progress.

• Ensure the timely and accurate identification, prioritization, and resolution of Technology Services (TS) supported demands.

MAJOR / KEY ACCOUNTABILITIES

• Business Relationship: Build and maintain strong relationships with key stakeholders to ensure alignment of Technology Services with business needs.

• Strategic Alignment: Understand the strategic objectives of the business function and identify how Technology Services (TS) can support and enhance these objectives. Responsible for creating and maintaining a strategic roadmap within their domain, proactively aligning regional and global strategic priorities.

• Demand Management: Gather and manage Technology Services and resource demands from the corresponding domain area. Prioritize these demands based on value accretive opportunities, feasibility, business impact, and resource availability. Maintain a demand pipeline, ensuring alignment with regional and global priorities.

• Solution Delivery: Collaborate with business and technology teams to translate regional/global requirements into technical solutions. Oversee the implementation of Technology Services projects to ensure they meet regional/global business needs and support post-implementation reviews.

• Project & Program Support: Support the planning, execution, resource management and delivery of Technology Services projects to ensure they meet business requirements and are delivered on time and within budget.

• Governance and Reporting: Drive governance for the demand management process and strategic road-mapping with Business and Technology Services leadership teams. Provide regular updates on demand pipeline status, resource allocation, and project status.

• Stakeholder Collaboration: Communicate with Technology Services and Business Leadership to convey strategy, direction, and changes. In collaboration with Program and Regional Leads, provide recommendations for project/program adjustments. Maintain clear and consistent communication with all stakeholders regarding the status and progress of IT demands.

• Reporting and Analytics: Monitor and manage the budget for IT demands, ensuring cost-effective use of resources. Generate regular reports on demand status, trends, and performance metrics to inform decision-making. Track the performance of IT demand management processes and make adjustments as needed to improve outcomes.

CHALLENGES / PROBLEM SOLVING

• Building relationships and communicating to all levels of the organization

• Team player who looks at the business needs as well as at Technology Services capabilities and constraints

• Working flexibly and effectively in a matrix-managed and project-oriented organization

• Awareness of cross-cultural characteristics across and within regions

• Prioritization, and maintaining schedules while multi-tasking in a dynamic environment with competing project priorities

AUTHORITY / DECISION MAKING

• Decisions related to demand management prioritization.

• Escalate critical issues or conflicts to senior leadership when necessary.

• In partnership with Enterprise Architecture, Business Analyst(s), Technology and Business Platforms ensuring most feasible design option is chosen, taking into consideration both business and TS benefits and constraints

• Make recommendations for technological investments and resource allocation

KEY C0NTACTS

Internal:Region and Domain I&T Leadership, Project Sponsors, Business Process stakeholders, Project Managers, Business Analysts, Quality Assurance Analysts, Developers

External:Customers, contractors, vendors, implementation partners

QUALIFICATIONS

• Bachelor’s Degree, Computer Science, Management Information Systems, or relevant Business field preferred or equivalent combination of education/experience.

• Scrum Master and Product Owner qualifications (PSM/PSPO)

• Project/Program Management qualifications (PMP/PgMP)

Desirable Qualifications:

• Six Sigma Green Belt or Black Belt preferred

EXPERIENCE

• 6 years management information systems experience

• Strong process and data skills

• Practical, hands-on personality

• Proven track record of managing IT projects or solutions in supply chain operations

• Global business experience, including working remotely with globally scattered users and IT teams, including external partners (desirable)

• Working in a service business or CPG companies with a sophisticated supply chain (desirable)

SKILLS AND KNOWLEDGE

Proficiency in gathering, managing, and prioritizing Technology Services and resource demands based on business impact and resource availability.

• Stakeholder Management: Ability to build and maintain strong relationships with key stakeholders to ensure alignment of Technology Services with business needs.

• Strategic Thinking: Understanding of business strategic objectives and the ability to align Technology Services to support and enhance these objectives.

• Analytical Skills: Strong analytical abilities to evaluate feasibility, plan resource capacity, and make data-driven decisions.

• Communication: Excellent communication skills to convey strategy, direction, and changes to stakeholders and ensure clear and consistent updates on demand status and progress.

• Governance and Reporting: Experience in driving governance processes and providing regular updates on demand pipeline status, resource allocation, and project status.

• Problem-Solving: Ability to identify and resolve issues promptly and efficiently, ensuring the smooth execution of Technology Services projects.

• Budget Management: Skills in monitoring and managing budgets for IT demands, ensuring cost-effective use of resources.

• Continuous Improvement: Commitment to identifying opportunities for process improvements and implementing best practices to enhance demand management efficiency and effectiveness.

The salary range for this position is $112,000 to $154,000 / year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.” Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.