Route Driver - Pallet Collection - Field Based - Fresno, CA

Position Purpose

The CHEP Route Driver, Pallet Collection will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes.

Daily Reporting Location:

3210 South East Ave Suite 101, Fresno, CA 93725

Scope

• Number of Countries: 1
• Number of Locations: 100 Customer Locations

Major/Key Accountabilities

• Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirements
• Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
• Work with local customers on program compliance to drive efficiencies and increase collection volumes
• Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
• Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base
• Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations
• Partner with internal resources to build and execute project plans
• Serve as a resource and trainer for LVR Representatives on key performance areas

Measures

• DOT & Safety Compliance
• On Time Performance/Customer Service Levels
• Operational Cost Optimization
• Total Pallets Delivered/Collected
• Customer/Location Growth
• LVR Program Cost Performance

Authority/ Decision Making

• Customer Issue Resolution
• Delivery/Collection Prioritization
• Working Autonomously
• Working within a Matrix Environment

Key contacts

Internal:

• Asset Recovery Reps
• LVR Coordinators
• Customer Service Field Reps
• Service Center/Operations Supervisors, Clerks and Managers

External:

• Key Retail & Manufacturing Customers (Local level)
• NPDs (Local level)
• Potential Customers (Local Level)

Qualifications

• Willing to lift 65 lbs. on a regular basis
• Must have a clean driving record
• Must be able to obtain and maintain a DOT medical card with no restrictions
• Able to execute and optimize provided delivery/collection routes
• Strong communication skills
• On-the-fly Problem Solving
• Comfortable working autonomously
• Able to develop relationships with new customers
• Strong Analytical skills
• Able to lead peers

Experience

• Multi-stop driving
• DOT & Safety Compliance Ownership
• Route Optimization/Management
• Local Customer Relationship Building
• Front line operations leadership
• New Customer Development (Desired)

Skills and Knowledge

• DOT Regulations
• Basic Microsoft Office (Excel, Outlook)
• Routing Management Apps/Software (Desired)
• Customer Service Programs

Languages

Essential:

• English

Desirable:

• Spanish

Job Type: Full-time

Pay: $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

Work Location: On the road

Salary : $23