What are the responsibilities and job description for the Guest Service Agent position at Cherokee Casino & Resort?

Job Description

Cherokee Nation Entertainment is hiring an overnight Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills, a friendly and helpful demeanor, and the ability to efficiently and accurately address guest inquiries.

Responsibilities

Answer incoming calls from guests promptly and courteously.
Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
Provide information on CNE properties, amenities, and promotions.
Fulfill guest requests for reservations and tickets accurately and efficiently.
Utilize and update operating systems to maintain accurate records.
Promote the One Star Rewards program and its benefits to guests.
Provide information on website and phone app navigation.
Maintain a positive and professional attitude at all times.

Qualifications

High School Diploma or GED.

6 months of experience in a customer service role, preferably within the gaming or hospitality industry.

Excellent communication and interpersonal skills, both verbal and written.

Strong phone etiquette and active listening skills.

Working knowledge of hotel and casino operations.

Proficiency in Microsoft Office Suite.

Ability to work independently and as part of a team.

Ability to work in a fast-paced and often demanding environment.

Flexibility to work varied shifts, including weekends and holidays.

Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

About Us

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel / convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you :

Health & Wellness : Choose from top-notch health plans, 24 / 7 Telemedicine access, and on-site health clinics (at select locations).

Financial Security : Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

Work-Life Balance : Enjoy flexible spending accounts, maternity / paternity leave, and voluntary benefits for added peace of mind.

And More : Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities :

Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.

Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company : Cherokee Nation Entertainment

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