What are the responsibilities and job description for the Room Inspector position at Cherokee Casino & Resort?

Job Description

Hard Rock Live Hotel and Casino is seeking a highly skilled master Room Inspector to oversee the cleanliness and presentation of our guest rooms. Our Room Inspector is the ultimate authority on proper pillow placement and pristine presentation. They're the first line of defense against rogue remote controls and the champions of clutter-free counters. Don't mess with the mini-bar arrangement - they'll know.

Responsibilities

Conduct thorough inspections of guest rooms, linens, and storage areas to ensure they meet the hotel's high standards of cleanliness and presentation. Provide immediate feedback and direction to room attendants to rectify any deficiencies.
Prioritize and track the status of guest checkouts, pickups, and any discrepancies, ensuring efficient room turnover. Maintain accurate room status updates on all relevant devices and systems.
Complete detailed housekeeping preventative maintenance (PM) reports at the end of each shift, documenting inspections and findings.
Prepare and distribute daily assignment reports, adapting them as needed throughout the shift to reflect real-time changes.
Inspect all cleaning equipment and supplies to verify they are in good working order and comply with hotel safety regulations and OSHA guidelines.
Address guest requests and complaints promptly and professionally, escalating issues as needed.
Follow up on maintenance requests and ensure guest needs are met.
Seek assistance from supervisors or other departments when necessary to resolve complex situations involving guests, colleagues, or room issues.
Perform other related duties as assigned to support the overall success of the housekeeping department.

Qualifications

We're looking for someone with a minimum of a high school diploma (or equivalent) and 6 months of housekeeping experience in a similar role.

Demonstrated ability to communicate effectively both verbally and in writing.

This role requires the ability to lift and carry up to 50 pounds.

Be ready to put your best foot forward with constant standing and walking throughout the shift.

Ability to be detail-oriented and have a willingness to learn.

Comprehensive understanding of safe chemical handling practices, including proper usage and protocols for bloodborne pathogens.

Ability to maintain interdepartmental relationships.

Work will require varied shifts including weekends and holidays, as needed.

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma's premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses' hospitality division.

Here's what awaits you :

Health & Wellness : Choose from top-notch health plans, 24 / 7 Telemedicine access, and on-site health clinics (at select locations).

Financial Security : Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

Work-Life Balance : Enjoy flexible spending accounts, maternity / paternity leave, and voluntary benefits for added peace of mind.

And More : Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities :

Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.

Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company : Cherokee Nation Entertainment

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