Refugee Processing Business Manager

Refugee Processing Business Manager

Please Note:  This position is pending a contract award.  If you are interested in a future with Cherokee Federal, APPLY TODAY!  Although this is not an approved position, we are accepting applications for this future and anticipated need.

This position requires an active Secret or Top Secret//SCI clearance or the ability to obtain a   Secret or Top Secret//SCI clearance to be considered. 

The Refugee Processing Business Manager at Cherokee Nation Systems Solutions (CNSS) in Washington, D.C., plays a crucial role in supervising and managing refugee case processing operations. Brings innovation to identify efficiencies and productivity improvements for case management team.

Compensation & Benefits:

• Estimated Starting Salary Range for Refugee Processing Business Manager:  Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. 
• Benefits are subject to change with or without notice.
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Refugee Processing Business Manager Responsibilities Include: 

• Supports the PM and DPM in executing the RPC project. 
• Works closely with PRM to support the overall mission for overseas and domestic components of the US Refugee Admissions Program. 
• Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business rules. 
• Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing backlog during workload fluctuations. 
• Innovates in close cooperation with Data Analytics and software subject matter experts to identify efficiencies/automation that will increase efficiency and productivity of case processing staff. 
• Supervises training, change management, and business analysts who support RSC caseworkers across the world in implement PRM policy and RPC system and processing requirements. 
• Subject matter expert in refugee processing procedures. Familiar with refugee administration including report generation techniques, associated statistical methods, congressional inquiries and help desk procedures. 
• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning refugee operations activities, such as new commitments, status of 
• Assigns or delegates responsibility for specified work or functional activities and disseminates policy. Gives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work. 
• Coordinates Refugee Operations activities with START software team, User Acceptance Testing, systems design and prototype reviews to provide the user perspective in START system development and troubleshooting defects. 
• Monitors and analyzes costs and prepares budget. Prepares reports and records on department activities for management. 
• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices. 
• Establishes standards for functions that are in accordance with the contractor’s quality control and configuration management programs, ensures that they are understood and evaluates employee performance. 
• Reviews or spot checks the work of employees and is available to provide advice and assistance as needed. May initiate or authorize employee hire, promotion, discharge, or transfer. 
• Expertise on START system from the end user perspective and expert on all RPC and RSC case processing guidance. Serves as “go to” subject matter expert on USRAP. 
• Understands refugee case processing data and assists RPC leadership and PRM colleagues to make data-based decisions regarding policy and to manage the USRAP case processing pipeline. 
• Liaises closely with PRM/A federal team on refugee case processing issues, priorities, and strategy globally. 

Refugee Processing Business Manager Experience, Education, Skills, Abilities requested: 

• A bachelor’s degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience. 
• Minimum of (5) years of progressive management experience 
• At least five years of hands-on experience in work like that being supervised 
• Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use. 
• Excellent verbal and written communication skills 
• Experience with refugee processing gained from DHS, Department of State/PRM, Department of State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment highly desired. 

Company Information:

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.