What are the responsibilities and job description for the IT Support Specialist position at Cherokee Health Systems?
IT Support Specialist
Monday to Friday 8:00am – 5:00pm (no weekends, nights, or major holidays)
Full-time, 40/hour per week
Locations available: Talbott, TN
Who we are:
Cherokee Health Systems is a comprehensive Federally Qualified Health Center caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork.
Key Responsibilities:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding or issues with software, hardware, connectivity, printing, telephones, video conferencing, electronic health record, or other similar concerns.
- Diagnose and provide a path to resolving various technical issues through triaging initial communication with end users, escalating problems to tier 2, or IT Support Supervisor when required.
- Ability to handle majority of requests without assistance, following established procedures and using available knowledge bases, help tools, and Internet searches to follow issue through to a proper resolution.
- Loads specified software packages such as operating systems, office suite software, third party applications, updates, service packs, security patches, and firmware onto PCs, laptops, thin clients, iPads, smartphones, printers, fax machines, video codecs, etc.
Qualifications:
- An Associate Degree in a relevant field.
- Previous experience with electronic health records and technical support experience preferred.
Why join us:
- Be part of a nonprofit organization focused on community health that values your work/life balance.
- Work with a dedicated team of professionals.
- Enjoy a comprehensive benefits package, including competitive PTO package.
Submit your resume or apply on our website today! We can't wait to hear from you! www.cherokeehealth.com/careers
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, genetics, or status as a protected veteran.
Job Type: Full-time
Ability to Relocate:
- Talbott, TN 37877: Relocate before starting work (Required)
Work Location: In person
