What are the responsibilities and job description for the Front Desk Agent position at Cherokee Nation Entertainment?
Join our front desk team at Cherokee Casino Roland and be the welcoming face of our hotel! As a Front Desk Agent, you will be responsible for handling guest reservations, processing check-ins and check-outs, answering inquiries, and providing information about hotel services and local attractions. This role requires excellent communication skills, attention to detail, and a commitment to delivering outstanding customer service.
- Record reservations received verbally or in writing and enter them into the hotel computer system.
- Quote rates and room availability according to established procedures.
- Process and cancel reservations following appropriate procedures.
- Answer telephones promptly and route calls or assist callers.
- Provide prompt, accurate, and efficient check-in, check-out, and reservation services.
- Inform guests of required information and answer questions about the resort and local area.
- Communicate and coordinate with coworkers, supervisors, and managers in all departments.
- Process accurate cash and credit card transactions.
- Promote the hotel/casino and its services and facilities.
- Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs.
- High School Diploma or GED.
- 1 month of guest service experience.
- Working knowledge of Microsoft Office products.
- Basic written, communication, and computer skills.
- Ability to handle cash and credit card transactions accurately.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Ability to lift up to 50 lbs. and stand for long periods.
- Availability to work varied shifts, including weekends and holidays
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
- Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
- Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
- Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
- And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
- Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
- Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
- Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
- Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
