What are the responsibilities and job description for the Mutuel Clerk position at Cherokee Nation Entertainment?
Cherokee Casino Will Rogers Downs is gearing up for an exciting horse racing season and is seeking enthusiastic Seasonal Mutuel Tellers to join our team! This role plays a key role in providing a positive and enjoyable experience for our guests by accurately processing wagers, delivering excellent customer service, and ensuring compliance with all racing regulations.
Responsibilities
- Sell and cash horse racing wagers accurately and efficiently.
- Process IRS Mutuel tickets, complete W-2G information and validate and follow the process for tracking systems.
- Prepare simulcast rooms for daily activities, including setting decoders to the proper channels.
- Print and sell simulcast programs and racing forms.
- Provide excellent customer service to all guests.
- Adhere to all racing regulations and company policies.
- Maintain a clean and organized work area.
Qualifications
- High School Diploma or GED.
- 1 year of experience in a customer service or cash handling role.
- Working knowledge of horse racing wagering, including common and exotic betting types.
- Experience with totalizer equipment is preferred.
- Knowledge of Title 31 tracking systems.
- Completion of Title 31 and Title 26 training.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to work in a fast-paced and often demanding environment.
- Ability to work independently and as part of a team.
- Ability to stand for extended periods and lift up to 25 pounds.
- Ability to work varied shifts, including weekends and holidays.
- Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
