Surveillance Agent

Cherokee Casino Fort Gibson is seeking a dedicated Surveillance Agent to play a critical role in maintaining the integrity of casino operations and ensuring a safe environment. This position involves continuous monitoring of casino activity, identifying potential violations or security concerns, and collaborating with other departments to investigate and resolve incidents.

• Surveil gaming areas and CNE properties to detect theft, criminal activity, and non-compliance with gaming regulations.
• Maintain up-to-date knowledge of all relevant federal, state, and tribal gaming regulations, policies, and procedures, including Title 31 (Bank Secrecy Act) rules.
• Identify and document variances from established standards and report them to the supervisor.
• Demonstrate familiarity with controls for all CNE departments and positions.
• Maintain knowledge of surveillance techniques, gaming scams, cheating methods, and related equipment.
• Understand the operation and vulnerabilities of Electronic Gaming Machines and related policies.
• Monitor cash handling and storage areas for loss protection and procedural adherence.
• Monitor casino radio traffic and respond as needed.
• Respond to requests for video reviews, observations, and other information from various departments and agencies.
• Actively monitor game play for procedural adherence and loss protection.
• Maintain proficiency in game play standards, basic strategy, and dealer procedures.
• Recognize cheating and advantage play methods.
• Assist security with video reviews and incident monitoring.
• Collaborate with Loss Prevention, Internal Audit, CNGC, and other departments on investigations.
• Maintain logs of daily activities, video reviews, equipment malfunctions, and other relevant information.
• Operate the computerized report management system for inputting, accessing, updating, and printing reports.
• Maintain proper chain of custody for video evidence and reports.
• Testify or attest to the accuracy of reports and video evidence as required.
• Ensure surveillance equipment is operating correctly and perform regular checks and logs.
• Maintain strict confidentiality and adhere to standards of conduct.

• 12 college credit hours and completion of Composition 1 (or equivalent combination of education and experience).
• 6 months of related work experience (or equivalent combination of education and experience).
• Proficient written and spoken English.
• Excellent report writing skills.
• Proficient operation of phone systems, office equipment, computers, and basic software (Microsoft Office Suite, etc.).
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to perform repetitive tasks.
• Ability to work effectively in a team environment.
• Ability to obtain and maintain required gaming licenses.
• Valid driver's license.
• Ability to sit for extended periods with occasional standing and walking.
• Ability to lift and carry up to 10 pounds.