What are the responsibilities and job description for the Emergency Dispatcher position at Cherokee Nation?
Job Summary
Responsible for receiving emergency and non-emergency calls, determining the nature and/or severity of the call, and dispatching emergency services by using radio and telecommunications systems to transmit details to appropriate emergency services departments/personnel to respond as needed.
Job Duties
Receives incoming calls and determines the nature of the emergency.Â
Exercise strong problem-solving and customer service skills and have the ability to work well in stressful situations.Â
Determines the location and type of call, which the responding agency should be, and the most efficient and safest route to the scene.Â
Dispatches the appropriate agency and coordinates with other public safety agencies.Â
Determine if other responders are required, such as law enforcement officers, medical responders, firefighters, tow trucks, and dispatch other services if needed.Â
Communicates with emergency staff to assure timeliness of service.Â
Must be detailed-oriented to relay the proper information to the correct agency.Â
Prioritizes requests for services.Â
Operates computer dispatch systems efficiently to obtain information for law enforcement, fire and rescue operations, and emergency medical services.Â
Maintains appropriate paperwork as required.Â
Compiles and tabulates data as necessary.Â
Complies with the applicable state, tribal, and federal regulations in regard to the security, safety, and confidentiality of any record they create, maintain, transfer, or destroy, whether the record is written, taped, computerized, or stored in any other medium.Â
Participates in peer-interviewing and helps select staff for the Emergency Communications Department.Â
Participate in training sessions as assigned.Â
Performs other duties as assigned.
Supervisory Responsibilities
No supervisory responsibility.
Qualifications
EDUCATIONAL REQUIREMENT
High school diploma or general education degree (GED); no exceptions.
Experience Requirement
No additional experience required.
Computer Skills
An individual should know Internet software, Spreadsheet software, and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.
Must obtain certifications in Oklahoma Law Enforcement Telecommunications System (OLETS) and/or Emergency Medical Dispatch (EMD) within one year of hire date.
Must possess the National Incident Management System (NIMS) certifications below:
ICS-100: Introduction to the Incident Command System
ICS-200: ICS for Single Resources and Initial Action Incidents
IS-700: National Incident Management System An Introduction
Other Qualifications
The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).Â
Must be able to operate computers, have basic clerical training, and basic telecommunications training.Â
Knowledge of Law Enforcement ten code preferred.Â
Must abide by the Office of the Marshal staff code of conduct, embrace and implement the Home/Health/Hope Cherokee Nation Strategy.Â
PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle or feel; and reach with hands or feel. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision and the ability to correct/adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee may occasionally be exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather); extreme heat (non-weather); risk of electrical shock; work with explosives; risk of radiation and vibration.Â
The noise level in the work environment is usually moderate.
If you would like to schedule time to speak with a Human Resources Recruiter to discuss your application/resume, please click here, Book time with a Recruiter
Responsible for receiving emergency and non-emergency calls, determining the nature and/or severity of the call, and dispatching emergency services by using radio and telecommunications systems to transmit details to appropriate emergency services departments/personnel to respond as needed.
Job Duties
Receives incoming calls and determines the nature of the emergency.Â
Exercise strong problem-solving and customer service skills and have the ability to work well in stressful situations.Â
Determines the location and type of call, which the responding agency should be, and the most efficient and safest route to the scene.Â
Dispatches the appropriate agency and coordinates with other public safety agencies.Â
Determine if other responders are required, such as law enforcement officers, medical responders, firefighters, tow trucks, and dispatch other services if needed.Â
Communicates with emergency staff to assure timeliness of service.Â
Must be detailed-oriented to relay the proper information to the correct agency.Â
Prioritizes requests for services.Â
Operates computer dispatch systems efficiently to obtain information for law enforcement, fire and rescue operations, and emergency medical services.Â
Maintains appropriate paperwork as required.Â
Compiles and tabulates data as necessary.Â
Complies with the applicable state, tribal, and federal regulations in regard to the security, safety, and confidentiality of any record they create, maintain, transfer, or destroy, whether the record is written, taped, computerized, or stored in any other medium.Â
Participates in peer-interviewing and helps select staff for the Emergency Communications Department.Â
Participate in training sessions as assigned.Â
Performs other duties as assigned.
Supervisory Responsibilities
No supervisory responsibility.
Qualifications
EDUCATIONAL REQUIREMENT
High school diploma or general education degree (GED); no exceptions.
Experience Requirement
No additional experience required.
Computer Skills
An individual should know Internet software, Spreadsheet software, and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.
Must obtain certifications in Oklahoma Law Enforcement Telecommunications System (OLETS) and/or Emergency Medical Dispatch (EMD) within one year of hire date.
Must possess the National Incident Management System (NIMS) certifications below:
ICS-100: Introduction to the Incident Command System
ICS-200: ICS for Single Resources and Initial Action Incidents
IS-700: National Incident Management System An Introduction
Other Qualifications
The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).Â
Must be able to operate computers, have basic clerical training, and basic telecommunications training.Â
Knowledge of Law Enforcement ten code preferred.Â
Must abide by the Office of the Marshal staff code of conduct, embrace and implement the Home/Health/Hope Cherokee Nation Strategy.Â
PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle or feel; and reach with hands or feel. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision and the ability to correct/adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee may occasionally be exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather); extreme heat (non-weather); risk of electrical shock; work with explosives; risk of radiation and vibration.Â
The noise level in the work environment is usually moderate.
If you would like to schedule time to speak with a Human Resources Recruiter to discuss your application/resume, please click here, Book time with a Recruiter
