What are the responsibilities and job description for the Clinic Receptionist- Sutherland, IA position at Cherokee Regional Medical Center?
Clinic Receptionist- Sutherland
REPORTS TO: Patient Access Manager
POSITION SUMMARY: The clinic receptionist performs clerical, receptionist and scheduling duties, as well as provides assistance with the staff of CRC with the overall functioning of the clinic. Candidate embodies the Cherokee Regional Medical Center i-CARE standard of integrity, compassion, accountability, resourcefulness and engagement.
ANTICIPATED SCHEDULE: 32 to 40 hours weekly, 8 Hours shifts
Competitive wage and benefits offered include: paid time off, health, dental and vision insurance, life insurance, short term and long term disability, retirement program, tuition assistance, funeral leave, jury duty, flex spending, EAP, health and wellness program.
Education:
- Required: High school graduation or equivalent
License/Registration/Certification:
- N/A
Experience:
- Preferred: Experience in a medical office
Knowledge/Skills/Abilities:
- Knowledge of office practices.
- Skill in the operation of office equipment including, but not limited to, phones, fax machines and computers
- Ability to type and complete data entry in an electronic health record with high attention to detail and minimal errors.
- Ability to multitask.
- Ability to problem-solve.
- Ability to communicate and interact effectively with members of the public providing excellent Customer Service
- Ability to adapt to flexible work schedules and frequent interruptions
- Ability to work in any clinic location
- Ability to work successfully as a member of a team and independently with minimal supervision.
- Ability to work evenings and Saturdays as needed.
ESSENTIAL FUNCTIONS:
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Checks in patients for appointments.
- Registers new patients, providing them with registration forms and instructions as needed.
- Verifies and updates existing patient demographics each visit by collecting detailed patient information including personal and insurance information
- Schedules patient appointments according to guidelines.
- Assists with the collection of copays and other account payments.
- Creates and sends patient letters
- Assists with scanning or filing of documentation in patient charts as needed.
- Receives, faxes or distributes information to the desired patient or correspondent, including internal departments of the hospital.
