What are the responsibilities and job description for the Patient Access Representative Full-Time Days position at Cherokee Regional Medical Center?
Patient Access Representative - Admitting
Reports to: Patient Access Manager
Position Summary
Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.
ANTICIPATED SCHEDULE: 36 hours weekly, three 12-hour shifts, 6am to 6pm, every third weekend rotation (potential on call schedule)
Education
Reports to: Patient Access Manager
Position Summary
Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.
ANTICIPATED SCHEDULE: 36 hours weekly, three 12-hour shifts, 6am to 6pm, every third weekend rotation (potential on call schedule)
Education
- Required: High school diploma or GED.
- Customer service experience within an office setting. Preferred: Experience in a medical setting
- Knowledge of office procedures and of spelling, grammar and punctuation
- Skill in typing and data entry with minimal errors
- Ability to to communicate effectively in both oral and written form
- Ability to read and understand information and ideas presented in writing
- Ability to operate a personal computer with a general understanding of application software and an understanding of the Internet
- Ability to learn organization-specific software
- Ability to apply general rules to specific problems to produce answers that make sense
- Provides a friendly, welcoming and helpful atmosphere
- Interviews patients to obtain reason for visit, demographic information and insurance information
- Answers incoming calls on the main phone line, appropriately answering caller questions or transferring the call to the proper department
- Completes other clerical duties to process admission paperwork
- Completes scanning functions daily
