Business Office Manager

Department: Administration

Cherry Brook Health Care Center, a division of New Horizons, Inc., is a 100 bed skilled nursing facility rated 5 stars by CMS. Our dedicated staff provides individualized care with compassion, dignity and respect. Located in Canton, our facility has spacious private and semiprivate rooms, a well-appointed dining area, comfortable lounges and a beautiful landscaped outdoor terrace.

Cherry Brook’s mission is to provide the highest quality of care and customer service to our residents and their families by using best practices, highly trained staff and innovative programs and services designed to meet their needs.

PURPOSE OF YOUR POSITION:

The primary purpose of your position is to assist in the day-to-day accounting function of the facility in accordance with current applicable accounting and cost reimbursement principles relating to the long-term care operations, and as may be directed by the Administrator or CFO.

RESPONSIBILITIES INCLUDE:

• Bill and Collect all Patient Accounts.
• Balancing and updating monthly closing.
• Communicate all potential Patient AR Account issues with Administrator and CFO.
• Discuss billing situations with residents and/or responsible parties.
• Stay current with intermediary procedural changes.
• Maintain accurate and timely records and reports, including all accounts, journals, deposits, ledgers, etc.
• Maintain accurate census data.
• Secure all cash and valuables on hand, per policy.
• Demonstrate correct safety techniques.
• Contribute to effective communication and pleasant working conditions.
• Contribute to and promote resident and family relations.
• Is knowledgeable in and ensures staff comply with Privacy Practices to protect residents’ health information.
• Participate in triple check process.
• Interdisciplinary collaboration regarding billing, payment status, communication to other depts and the resident/families, ensure collection of debt, communication of status.

WORKING CONDITIONS:

• Works in office areas as well as throughout the facility and its premises.
• Sits, stands, bends, lifts and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances.
• May be subject to hostile and emotionally upset residents, facility members, personnel, visitors, etc.
• Works beyond normal working hours, weekends, holidays, in other positions temporarily when necessary. Scheduled hours may change to meet facility needs.
• Communicates with the medical staff, nursing personnel, and other department supervisors.

EDUCATION:

Must possess an associate’s degree in Accounting and/or an equivalent of two (2) years training and experience in health care accounting, billing & collections. At least 1 year experience with skilled nursing home billing and financial management is required.

EXPERIENCE:

At least 1 year experience with skilled nursing home billing and financial management is required. Seasoned professional with experience billing medicare, medicaid, private insurance, managed care contracts, private pay AR recovery, etc.

SPECIFIC REQUIREMENTS:

• Must be able to read, write, speak and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing sound accounting techniques.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents, staff, based on whatever maturity level at which they are currently functioning.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing accounting practices.
• Oversees and supervises Assistant Business Office Bookkeeper.
• Maintains Resident Trust or where applicable delegates the responsibility.
• Is knowledgeable in various payment sources as needed and assists resident and families.
• Is diligent in collections.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
• Must be able to operate office, business and accounting machines, data processors, word processors, etc.

EEO STATEMENT:

New Horizons, Inc. is committed to hiring and retaining a diverse workforce. New Horizons, Inc. considers applicants for employment without regard to and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does New Horizons, Inc. discriminate on the basis of sexual orientation or gender identity or expression.