What are the responsibilities and job description for the Dining Room Supervisor position at Cherry Creek Retirement Village?
Position Summary
The Dining Room Supervisor leads servers to deliver services with a hospitality focus in accordance with all laws, regulations and company standards. Reports to the Dining Services Director.
Qualifications
- Must have high school diploma or equivalent
- Must have 2 years’ experience as a server/hostess
- Must have prior supervisory experience
Primary Job Responsibilities
Dining Room Duties
- Sets up dining room meeting company hospitality standards: proper linen, table settings, supplies in place, etc.
- Plans, decorates and assists with set up for fine dining program
- Purchases flowers for dining room and sets arrangements
- Provides appropriate lighting and temperature in dining room for residents’ comfort
- Conducts pre meal menu review meeting with servers
- Assigns stations and cleaning/prep work for servers
- Greets and seats residents and visitors in a welcoming manner
- Picks up menus and assists resident requiring help filling out menus
- Checks for beverage refills timely
- Maintains hostess sheets and meal charges ensuring accurate meal counts are delivered to business office
- Ensures food is served with appropriate serving techniques
- Ensures room service trays are prepared and delivered timely
- Directs and guides servers during meal service and clean up
- Strips and resets tables as needed during serving times
- Removes soiled linens and places in designated laundry areas
- Removes trash and keeps dining room clean, dry and free of safety hazards
- Prepares for next meal: clean tables, wipe out chairs, fill condiment containers, mop, sweep, etc.
- Ensures servers follow established safety guidelines
- Assists servers with meal delivery as needed
- Oversees meal service for portions, temperature and presentation in the absence of the Dining Services Director
- Works with Dining Services Director to ensure communication and teamwork between kitchen staff and servers
- Works with Dining Services Director and Sales Director to ensure flawless execution of contracted events
- Maintains a monthly calendar of special dining activities and meals
- Serves as hostess for special events
Supervisory Requirements
- Assists Dining Services Director with scheduling department hours
- Provides continuous, on the spot training and support for servers
- Serves as an effective role model
- Maintains and approachable management style
Additional Requirements
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must maintain resident and guest relations through a courteous, cooperative and understanding manner
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must reasonably accommodate resident preferences in dining services
- Must be able to receive and resolve complaints graciously
- Must always be in proper attire and well groomed
- Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training
Who We Are
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.
