What are the responsibilities and job description for the Optician I - Heart of the City Health Center position at Cherry Health?
The Optician's primary responsibility is assisting patients with frame selection, eyeglass orders, verification, fitting and dispensing of eyewear. This is a full-time, non-exempt, benefit eligible position. Typically working Monday - Friday, from 7:45am-5:00pm, with one late night until 7pm on either Tuesday or Thursday. Travel to School Program and to our Montcalm Area Health Center is required.
Welcome to Cherry Health - video about Cherry Health
Who we are:
Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.
Our Mission:
Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.
Our Vision:
Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.
Our Values:
- Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
- Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
- Diversity, Equity & Inclusion – Build a stronger culture through treating all patients and staff with respect, dignity and compassion.
- Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
- Integrity – Uphold the highest ethical standards by being honest and trustworthy.
- Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.
Requirements:
- High school diploma or GED required.
-
Ophthalmic and/or sales experience preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Must enroll in Optician training program within 6 months of start and complete within one year of enrollment (paid by Cherry Health).
- CPR certification (offered at Cherry Health) required
- Bilingual in Spanish preferred
Responsibilities:
- Assist patients in appropriate frame selection.
- Verify patient information.
- Evaluate patients for eligible discounts and special funds.
- Verify insurance eligibility.
- Evaluate new Rx and properly set patient expectations.
- Determine optimal lens material & style.
- Take accurate measurements for lens style.
- Supply patients with transparent pricing.
- Enter patient orders.
- Submit orders to appropriate insurance websites.
- Accurately take payments.
- Make patient aware of typical order delivery time.
- Verify glasses using lensometer.
- Document glasses orders, arrivals, and dispenses.
- Notify patient of glasses arrival.
- Perform eyeglass adjustment and repairs.
- Assure patient education regarding usage and cleaning of glasses.
- Notify management of any patient complaints.
- Work with Optician II or III to trouble-shoot patient complaints.
- Frame board management.
- Assist with inventory.
- other duties as assigned
- Medical/dental/vision coverage
- A generous paid-time off (PTO) policy
- 403(b) retirement savings with an employer match contribution
- Onsite continuing education opportunities
- Vendor discounts
- And much more!
Deadline:
We are accepting applications for this position until the position is filled.
