Mortgage Loan Operations Servicing Specialist

Overview

Chesapeake Bank-

Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running.  We offer competitive benefit plans and have high levels of job satisfaction.  Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities.

Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.

Want to read more about why you should join the team, click the link below: 

Top 10 Reason You Should Explore a Career with Chesapeake Bank

Summary:  Performs a variety of duties around the servicing of Residential Mortgage loans, FHLMC and bank portfolio loans. 

Responsibilities

Essential Functions, Duties and Responsibilities:

• Responsible for onboarding all mortgage loans to core, maintenance of loans, and disbursements
• Processing the payoffs on all residential real estate mortgages
• Handles Quality Control review of all loans
• Monitor and update WSJ Rates and National Average Contract Rate
• Handling / Monitoring the below FHLMC (Freddie Mac) items:
  • Locking & extending of rates for FHLMC loans on the selling system
  • FHLMC funding
  • Delivery of loan note to Bank of New York Mellon and requesting releases of notes on paid off loans
  • Reporting of payoffs on FHLMC loans
  • Daily balancing of FHLMC accounts
  • Handle daily/monthly reporting and remittance to FHLMC
  • Track FHLMC delinquencies and reporting to loan officers and FHLMC
  • Review of FHLMC daily reports
  • Responsible for all invoice payment related to FHLMC loans that require reimbursement via FHLMC Reimbursement System
  • Review and work Freddie Mac edits
• Liaison on breach letters and foreclosures of FHLMC loans
• Exporting HMDA eligible loans to Compliance Relief
• Handling E-Oscar correction and disputes
• Reviews Bank Adjustable Loan notices to verify for accuracy
• Answer telephone and written inquiries concerning all mortgage loans
• Perform a variety of clerical duties requiring knowledge of departmental procedures
• Staying updated on changes to mortgage servicing standards and regulations
• Provide assistance to loan officers as needed
• Maintain strict confidentiality in processing customer’s files
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to navigate multiple computer systems, applications and software
• Taking ownership of career development through training opportunities
• Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
• Other duties as assigned by Supervisor

Requirements

• High School Diploma or equivalent required
• Three years of previous banking experience
• Full time hours required
• Ability to pay close attention to detail, good organizational skills, follow written and oral instructions
• Ability to navigate multiple computer systems, applications and software
• Flexibility to learn and grow as new systems, technology or processes emerge