What are the responsibilities and job description for the Payments Underwriting Quality Assurance Analyst position at Chesapeake Bank?
Overview
Chesapeake Bank
Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running. We offer competitive benefit plans and have high levels of job satisfaction. Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities.
Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.
Want to read more about why you should join the team, click the link below:
Top 10 Reason You Should Explore a Career with Chesapeake Bank
Summary:
The Payments Underwriting Quality Assurance Analyst position is best suited for a motivated, dependable, team player who thrives in a fast-paced work environment. Chesapeake Payment Systems faces new challenges on a daily basis so it is crucial that all employees embrace change and have the ability to adapt to challenging priorities and learn new skills while achieving organizational objectives. This work environment requires the ability to work independently and problem solve complex situations.
Responsibilities
- Adhere to Corporate and Merchant Acquiring policies and procedures.
- Conduct new and ongoing merchant underwriting quality assurance reviews in accordance with the Merchant Acquiring Policy
- Manage daily communication to acquiring clients regarding status of accounts
- Review underwriting trends, variations, patterns to assist with identifying fraudulent and/or suspicious activity
- Prepare reports of audits, including findings, analyses and conclusions
- Translate results and communicate findings as meaningful business recommendations to Management and acquiring clients as necessary
- Track underwriting audit findings through to resolution
- Extract and distribute daily, monthly and quarterly reports from various systems
- Perform complex chargeback, sales volume and CNP analysis and reporting
- Perform ongoing review and reporting of acquiring portfolios
- Work as a support liaison between Bank and acquiring clients
- Assist with annual audit reports
- Assist with Card Association compliance and reporting requirements
- Stay abreast of all new and emerging fraud trends in the payments industry
- Work in a team atmosphere with other departments as necessary to ensure communication for pending requests are clear and handled in a timely manner
- Review merchant application documents for completion and monitor for potential fraudulent documents/ID Theft
- Review and analyze credit and financial reports, financial statements, balance sheets, tax returns, etc.
- Apply appropriate underwriting criteria to applications following published credit policy to ensure financial exposure is appropriately mitigated
- Assist with projects and training as needed
- Embrace empowerment to make strong, well-thought-out decisions
- Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
- Other duties as assigned
Requirements
- Experience in the field of underwriting in a financial or credit card processing environment
- Experience with payment processing, restricted and high-risk merchant industries, and card brand rules is a plus
- Strong analytical skills
- Knowledge of Card Brand rules and merchant acquiring industry risk trend experience
- Auditing experience preferred
- Proficient with Microsoft Office applications including Outlook, Word and Excel
- Ability to work in fast paced environment
- Ability to communicate effectively both written and verbal
- Ability to independently prioritize work load
- Self-motivated, conscientious and team oriented
- Aptitude to learn new software programs and job functions
- Ability to handle sensitive and/or confidential material and information in an ethical and professional manner
- Excellent written and oral communications skills
- Excellent organizational skills
- Experience with OFAC, AML, KYC, BSA regulatory requirements
- Possess initiative
