What are the responsibilities and job description for the Automotive Office Manager/Service Writer position at Chesapeake Classic Restorations?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will play a crucial role in managing customer interactions, ensuring efficient service operations, and maintaining accurate records. This position requires strong communication skills and the ability to multitask in a fast-paced environment. The Service Writer will be responsible for coordinating service appointments, processing paperwork, and providing exceptional customer service.
Responsibilities
- Greet customers warmly and assist them with their service needs.
- Schedule and manage service appointments using calendar management tools.
- Maintain accurate records of customer interactions and service requests.
- Communicate effectively with technicians and customers to ensure clarity on services performed.
- Order and research automotive parts and supplies.
- Process paperwork related to service orders, including filing and clerical tasks.
- Utilize QuickBooks for invoicing and payroll processing as needed.
- Provide administrative support to the service department, including managing office supplies and equipment.
- Uphold excellent phone etiquette while handling customer inquiries and concerns.
Experience
- Previous experience in an administrative or clerical role is preferred.
- Familiarity with payroll processes and human resources functions is a plus.
- Proficiency in QuickBooks or similar accounting software is advantageous.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written, are essential for success in this role.
- A background in customer service or a related field will be beneficial.
Join our team as a Service Writer where your contributions will directly impact our customers' satisfaction and the overall efficiency of our operations. We look forward to welcoming a proactive individual who thrives in a collaborative environment!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $20
